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  • Blog Post: Information on Microsoft Dynamics Online Services and Heartbleed

    The Heartbleed vulnerability in OpenSSL ( CVE-2014-0160 ) has received a significant amount of attention recently. While the discovered issue is specific to OpenSSL, many customers are wondering whether this affects Microsoft’s offerings, specifically Microsoft Dynamics online services. This...
  • Blog Post: Microsoft Dynamics CRM pricing and licensing: more integrated value for marketing, sales and customer care.

    Following our announcement of the new capabilities that will be released in Microsoft Dynamics CRM Online during the second quarter of 2014, and as we welcome our customers and partners to Convergence 2014 in Atlanta, we are excited to share updates to pricing and licensing plans for Microsoft Dynamics...
  • Blog Post: Microsoft Dynamics CRM and Parature – a match made for you

    Today’s announcement that Parature will join the Microsoft Dynamics family marks a significant milestone in our mission to enable organizations to deliver amazing customer experiences. The addition of Parature’s cloud service solutions not only strengthens the Microsoft Dynamics CRM offering...
  • Blog Post: Microsoft Dynamics CRM Online Fall ’13 will go live in the next few weeks!

    As we complete our roll-out to our datacenters in Asia, EMEA and North America, I am pleased to announce that the global availability of Microsoft Dynamics CRM Online Fall ’13 will happen over the next few weeks! Companies looking for a cloud-based CRM solution that is built for modern business...
  • Blog Post: Introducing a more flexible and personal way to buy Microsoft Dynamics CRM Online

    We recently shared how the upcoming release of Microsoft Dynamics CRM 2013 will make business personal. Today, we are announcing how buying CRM will become more personal too. Since the introduction of Microsoft Dynamics CRM Online in April 2008, we have offered a single license at a single price point...
  • Blog Post: Announcing MarketingPilot 15 Designed for the New Marketer

    Our acquisition of MarketingPilot last November not only represented a significant step forward in marketing automation capabilities, but also provided a key piece in furthering our Microsoft Dynamics CRM vision to help organizations attract, retain and grow their customers in new ways. And today, at...
  • Blog Post: How Social Tools Lead To Business Opportunities

    Business success hinges on one or more of the following aspirations: increasing revenue, driving customer loyalty and identifying new business opportunities. These days everyone is looking for the silver bullet to achieve success. For years, we have been focusing on the business benefits of increasing...
  • Blog Post: Announcing Microsoft Dynamics CRM December 2012 Service Update

    Today is an exciting day as we are announcing broader availability of the Microsoft Dynamics CRM December 2012 Service Update . Our First Access customers and prospects shared praise for the business value offered as part of this release. New features and capabilities being offered include a modern,...
  • Blog Post: Telling Incredible Customer Stories

    Working in marketing on the Microsoft Dynamics CRM team means I get to work with a lot of amazing and unique customers and find out ways that they are benefitting from using our solutions. I have the great fortune of learning about these companies so I can share their stories with the world. When my...
  • Blog Post: What's Trust Got to Do with It?

    When I talk with customers and partners about making the move to the cloud, the number one objection I hear is always security. They love the economic model, the way it frees up their IT resources, and the flexibility it gives them, but how can they be sure that their valuable data is being kept secure...
  • Blog Post: CRM Anywhere

    Over the last few months I have spent a lot of time meeting with customers, partners and industry leaders around the world on the current trends effecting businesses. The discussions have been fascinating! An interesting theme emerged around technology. The most common questions put to me were what are...
  • Blog Post: Amplify your selling power with Microsoft Dynamics CRM

    A great salesperson is priceless. You deserve a tool where the art of selling meets the science of winning. In this new video we focus on productivity from the perspective of the salesperson and what they need in a CRM application. Great salespeople… Understand the value of insight ...
  • Blog Post: Data…. The New Marketing Creative

    Data. You've got a LOT of it. You use it every day for reporting and analysis to determine effective campaign management to your clients and prospects. But with 600 Tweets , 20,000 Bing searches, and 700 Facebook posts per second, marketers are no longer in control of their brands, thanks to the...
  • Blog Post: Microsoft Dynamics CRM integration with SharePoint Online is here

    The SharePoint team is in the process of deploying some new features to the SharePoint Online service.  The rollout of these new SharePoint Online features across the data centers is expected to be completed by end of November.  Most notable from a Microsoft Dynamics CRM perspective, is that...