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  • Blog Post: Information on Microsoft Dynamics Online Services and Heartbleed

    The Heartbleed vulnerability in OpenSSL ( CVE-2014-0160 ) has received a significant amount of attention recently. While the discovered issue is specific to OpenSSL, many customers are wondering whether this affects Microsoft’s offerings, specifically Microsoft Dynamics online services. This...
  • Blog Post: Microsoft Dynamics CRM + Parature Named 2014 CRM Magazine Service Leader Award Winners

    We want to share with you the welcome news that Microsoft Dynamics CRM has been named a 2014 CRM Magazine Service Leader Award winner. A key reason for this win as noted by analysts judging these awards was Microsoft’s recent acquisition of Parature, a global leader in cloud-based customer service...
  • Blog Post: Microsoft Dynamics CRM and Parature – a match made for you

    Today’s announcement that Parature will join the Microsoft Dynamics family marks a significant milestone in our mission to enable organizations to deliver amazing customer experiences. The addition of Parature’s cloud service solutions not only strengthens the Microsoft Dynamics CRM offering...
  • Blog Post: Microsoft and InsideView: Helping Businesses Get Social

    In the Age of the Customer, people have quicker access to information, they are always connected and have a more powerful voice. That means businesses are increasingly looking at how they can deliver better customer experiences. CRM solutions should help you do this, however most systems on the market...
  • Blog Post: Microsoft Dynamics CRM Online Fall ‘13 Now Available!

    Today, I am happy to announce the general availability of Microsoft Dynamics CRM Online Fall ’13. We truly feel that this solution marks a turning point in the CRM software solution category, but instead of listening to us talk about, you can now go see for yourself. Start your trial today: http...
  • Blog Post: MyAssist Transforms the Concierge Industry by Focusing on the Customer

    Editors at Microsoft News Center recently spoke with John Noel, CEO at MyAssist, to learn more about how Microsoft Dynamics CRM is helping the company transform the concierge industry. Have you ever wished you could free up time by handing off some of your personal errands? In today’s busy world...
  • Blog Post: City Harvest Feeds Hungry New Yorkers by Getting Food to Where It’s Needed Most

    Editors at Microsoft News Center recently spoke with Matthew Reich, Vice President of Operations at City Harvest , to learn more about how Microsoft Dynamics CRM Online is helping the anti-hunger nonprofit keep up with the growing demand for food donations in New York City. Did you ever have extra...
  • Blog Post: Microsoft Dynamics CRM Accelerates Social Capabilities

    If you have a brand to protect, a product or a service to sell, then you cannot afford to overlook the wealth of information that is now available to you via social media. You need to be able to tap into the social conversation so you can make the right moves for your business. Lots of people would have...
  • Blog Post: Announcing MarketingPilot 15 Designed for the New Marketer

    Our acquisition of MarketingPilot last November not only represented a significant step forward in marketing automation capabilities, but also provided a key piece in furthering our Microsoft Dynamics CRM vision to help organizations attract, retain and grow their customers in new ways. And today, at...
  • Blog Post: How Social Tools Lead To Business Opportunities

    Business success hinges on one or more of the following aspirations: increasing revenue, driving customer loyalty and identifying new business opportunities. These days everyone is looking for the silver bullet to achieve success. For years, we have been focusing on the business benefits of increasing...
  • Blog Post: Announcing iPad and Yammer Capabilities for Microsoft Dynamics CRM Online

    I am pleased to announce the release of the Microsoft Dynamics CRM Online iPad experience for salespeople, as well as new enterprise social networking scenarios offered through Yammer. Now you can access Microsoft Dynamics CRM Online through your Safari browser on your iPad, and more easily collaborate...
  • Blog Post: Announcing Microsoft Dynamics CRM December 2012 Service Update

    Today is an exciting day as we are announcing broader availability of the Microsoft Dynamics CRM December 2012 Service Update . Our First Access customers and prospects shared praise for the business value offered as part of this release. New features and capabilities being offered include a modern,...
  • Blog Post: Becoming a Dynamic Sales Team

    I spend a lot of time talking with sales executives and sales professionals. I present at industry conferences; I speak with our prospects and customers, and I participate in online communities where sales people congregate. In the last year a key theme has been: How to transform the way we sell given...
  • Blog Post: Telling Incredible Customer Stories

    Working in marketing on the Microsoft Dynamics CRM team means I get to work with a lot of amazing and unique customers and find out ways that they are benefitting from using our solutions. I have the great fortune of learning about these companies so I can share their stories with the world. When my...
  • Blog Post: The Connected Enterprise: Embracing social technologies to drive the Dynamic Business

    In my job I talk to hundreds of organizations each year, big and small. The conversations are all about how they want to improve their sales, service and marketing capabilities. I keenly listen to their business challenges and offer suggestions on how solutions from Microsoft can help them with their...
  • Blog Post: Q2 2012 Service Update – New delivery schedule

    The Microsoft Dynamics CRM team is committed to delivering familiar, connected and intelligent CRM experiences to the 33,000 organizations worldwide that power their sales, service and marketing processes with Microsoft Dynamics CRM. We strive to balance a high standard of quality with our aspiration...
  • Blog Post: Love Your Business Application

    Hello CRM Connection Community, We are extremely excited to share our vision, product roadmap and product demos at Convergence 2012 in Houston . In the lead up to Convergence I wanted to call your attention to a terrific article written in Forbes by Craig Dewar titled "The Case for Loving Your...
  • Blog Post: CRM Anywhere

    Over the last few months I have spent a lot of time meeting with customers, partners and industry leaders around the world on the current trends effecting businesses. The discussions have been fascinating! An interesting theme emerged around technology. The most common questions put to me were what are...
  • Blog Post: “The Big Bet”

    Business applications, as I see them, are a critical component of business success. Throughout my 20+ years in the industry I've worked with countless customers of all sizes around the globe that would absolutely agree that their core business infrastructure is essential to their long-term viability...
  • Blog Post: Amplify your selling power with Microsoft Dynamics CRM

    A great salesperson is priceless. You deserve a tool where the art of selling meets the science of winning. In this new video we focus on productivity from the perspective of the salesperson and what they need in a CRM application. Great salespeople… Understand the value of insight ...
  • Blog Post: Data…. The New Marketing Creative

    Data. You've got a LOT of it. You use it every day for reporting and analysis to determine effective campaign management to your clients and prospects. But with 600 Tweets , 20,000 Bing searches, and 700 Facebook posts per second, marketers are no longer in control of their brands, thanks to the...
  • Blog Post: Unlock the Voice of your People

    We get a lot of questions from customers about the value of social capabilities in business applications. They're skeptical. They tell us that before they invest in social tools, they want to be sure they're giving their teams greater power to make a difference. What they don't want is to...
  • Blog Post: Microsoft Dynamics CRM integration with SharePoint Online is here

    The SharePoint team is in the process of deploying some new features to the SharePoint Online service.  The rollout of these new SharePoint Online features across the data centers is expected to be completed by end of November.  Most notable from a Microsoft Dynamics CRM perspective, is that...
  • Blog Post: Building Your Business Hub: Using the Power of Social for a More Productive Enterprise

    Microsoft is entering an exciting new phase for Microsoft Dynamics CRM ! Today, we are announcing the general availability of the Microsoft Dynamics CRM November 2011 service update . This release reinforces our commitment to delivering familiar, connected and intelligent experiences to our customers...
  • Blog Post: Microsoft Dynamics CRM’s Mashable Ecosystem to Change Customer Care Market? I think So…

    Microsoft Dynamics CRM is making significant investments in our partner ecosystem and our core CRM customer care solution . We provide a powerful yet flexible platform (Microsoft Dynamics CRM and its Customer Care Accelerator) to allow our partners to 'out-innovate' the competition. The idea...