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  • Blog Post: 3 tips for using social to drive sales leads

    Salespeople know that their book of business is built on personalized interactions. Social offers the ability to scale these interactions, leading to greater productivity, and ultimately, sales. This ability comes with expectations; customers are now accustomed to reps that follow their activity—and...
  • Blog Post: Microsoft Dynamics CRM Accelerates Social Capabilities

    If you have a brand to protect, a product or a service to sell, then you cannot afford to overlook the wealth of information that is now available to you via social media. You need to be able to tap into the social conversation so you can make the right moves for your business. Lots of people would have...
  • Blog Post: Announcing MarketingPilot 15 Designed for the New Marketer

    Our acquisition of MarketingPilot last November not only represented a significant step forward in marketing automation capabilities, but also provided a key piece in furthering our Microsoft Dynamics CRM vision to help organizations attract, retain and grow their customers in new ways. And today, at...
  • Blog Post: How Social Tools Lead To Business Opportunities

    Business success hinges on one or more of the following aspirations: increasing revenue, driving customer loyalty and identifying new business opportunities. These days everyone is looking for the silver bullet to achieve success. For years, we have been focusing on the business benefits of increasing...
  • Blog Post: Announcing iPad and Yammer Capabilities for Microsoft Dynamics CRM Online

    I am pleased to announce the release of the Microsoft Dynamics CRM Online iPad experience for salespeople, as well as new enterprise social networking scenarios offered through Yammer. Now you can access Microsoft Dynamics CRM Online through your Safari browser on your iPad, and more easily collaborate...
  • Blog Post: Announcing Microsoft Dynamics CRM December 2012 Service Update

    Today is an exciting day as we are announcing broader availability of the Microsoft Dynamics CRM December 2012 Service Update . Our First Access customers and prospects shared praise for the business value offered as part of this release. New features and capabilities being offered include a modern,...
  • Blog Post: Becoming a Dynamic Sales Team

    I spend a lot of time talking with sales executives and sales professionals. I present at industry conferences; I speak with our prospects and customers, and I participate in online communities where sales people congregate. In the last year a key theme has been: How to transform the way we sell given...
  • Blog Post: The Connected Enterprise: Embracing social technologies to drive the Dynamic Business

    In my job I talk to hundreds of organizations each year, big and small. The conversations are all about how they want to improve their sales, service and marketing capabilities. I keenly listen to their business challenges and offer suggestions on how solutions from Microsoft can help them with their...
  • Blog Post: CRM Anywhere

    Over the last few months I have spent a lot of time meeting with customers, partners and industry leaders around the world on the current trends effecting businesses. The discussions have been fascinating! An interesting theme emerged around technology. The most common questions put to me were what are...
  • Blog Post: Unlock the Voice of your People

    We get a lot of questions from customers about the value of social capabilities in business applications. They're skeptical. They tell us that before they invest in social tools, they want to be sure they're giving their teams greater power to make a difference. What they don't want is to...
  • Blog Post: Building Your Business Hub: Using the Power of Social for a More Productive Enterprise

    Microsoft is entering an exciting new phase for Microsoft Dynamics CRM ! Today, we are announcing the general availability of the Microsoft Dynamics CRM November 2011 service update . This release reinforces our commitment to delivering familiar, connected and intelligent experiences to our customers...
  • Blog Post: Microsoft Dynamics CRM: The Road Ahead

    It is truly an exciting time to be engaging with Microsoft Dynamics CRM ! Microsoft Dynamics CRM 2011 was a significant release for our customers with a broad range of new capabilities including RoleTailored dashboards, a new level of Outlook integration, expanded business process management through...
  • Blog Post: Welcome to CRM Connection!

    Welcome to the official Microsoft Dynamics CRM blog "CRM Connection". We have launched this blog based on your feedback that you would like to see more business related content and more information about our product roadmap. In the future you can expect our latest news, product roadmap disclosure...