Breaking news from around the world
Get the Bing + MSN extension
Now Available in Community - MBAS 2019 Presentation Videos
Catch the most popular sessions on demand and learn how Dynamics 365, Power BI, PowerApps, Microsoft Flow, and Excel are powering major transformations around the globe. | View Gallery
2019 release wave 2 Discover the latest updates to Dynamics 365Release overview guides and videos Release Plan | Early Access Availability
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
A client contacted me regarding the following error from an Opportunity record operation:
Business Process Error. The given key was not present in the dictionary.
This error is from Microsoft Dynamics CRM 2015 environment. It was triggered by a CRM Workflow process that checks the Contact lookup field if it contains data. In this instance if the CRM Contact record does not have a value in the Contact’s Primary Field – (Contact.Full Name field), this error will surface.
How could a CRM Contact has blank Full Name (combination of First/Middle/Last Name depending on the setting) you may ask? Some reasons could be that the Contact was bulk imported from a data file that has blank First/Middle/Last Name. Or a Lead that didn’t have the First/Middle/Last Name was qualified and auto created the Contact. Or that the required setting on the Contact’s First/Middle/Last Name field value was disabled at one time.
It is an easy fix – check and update the related CRM Contact field and its Name associated with the record.
Contact me if you need some Microsoft Dynamics 365 CRM/Sales assistance.
Frank Lee, Microsoft Business Solutions MVP Dynamics 365 CRMSan Francisco Bay Area Silicon Valley NapaWorkopia, Inc – Maximum User Adoption!
Business Applications communities