Last week, my teammate, Walter Grow (@waltergrow), and I had the pleasure of speaking at the Dynamics CRM User Group (CRMUG®) Regional Conference hosted in my home town of Dallas, TX. I always find it rewarding to get out into the CRM community and engage customers and partners – this was no exception! Proving again that our niche of the tech industry is a small world, I unexpectedly reconnected with multiple folks that I worked with on projects in year's past.

At the conference, we delivered a session on Optimizing Dynamics CRM Performance. During our session, we walked through a mix of optimization best-practices from the Dynamics CRM's data tier (SQL) on up to the client tier (browser, Outlook add-in, etc). For each tier, we also provided insights into the tools and metrics that we, Premier Field Engineering (PFE), typically employ on performance investigations. Interested in viewing our session content? Download our slide deck which includes speaker notes (also linked at the bottom of this post).

As a Dynamics CRM customer, if you are unaware of or not involved in your local CRMUG chapter, I urge you to seek it out. Engaging with other customers, partners, and industry experts is a great way to drive value back to your organization and to grow personally. Learn more about how the benefits of joining CRMUG here. Did you miss the Dallas and Minneapolis Regional Conferences? You're in luck! CRMUG Summit 2014 is being held October 14 - 17 in St. Louis, MO. Get more details at

Are you a Microsoft Premier customer and want to know more about how to engage PFE on the topic of Dynamics CRM performance? Here's a quick breakdown of how we can help:

  • Experiencing a lingering performance issue? We offer a performance investigation service to dig deep into the root cause of a known issue and identify the appropriate remediation steps.
  • Interested in general deployment health? We also offer RAP as a Service and code review services that seek to identify potential performance issues based on known best-practices. If you don't know what you're looking for, these services are a great place to start.
  • Curious about future performance and scalability? Engage PFE to perform a performance benchmarking service where we identify typical scenarios and potential workloads, then perform simulations and measure outcomes. The result typically being a combination of performance tuning and architectural planning recommendations.
  • Just have a few questions? Not a problem! We'd be glad to have an informal chat with you and field your questions.

"Hey Austin, I'm not a Premier customer!" Not to worry. Post a comment below, or contact us directly. We would still love to hear from you! Also, be sure to follow our twitter feed (@PFEDynamics) as we routinely provide performance-related tips and tricks.


M. Austin Jones

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CRMUG Dallas RC - SQL and Application Perf Optimizations Session PUB.pptx