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For this part of the Dynamics 365 App for Outlook series, let's talk about what is supported.
At the time of this post, I am covering what is currently supported, including the specific features and clients for which they are available.
Here is the link to the Requirements documentation, which is updated and maintained by the product group, if at any time, this documentation becomes out of date.
The most common questions I receive in this area are:
(view information and track)
(view information, track,
and add templates,
knowledge base articles,
and sales literature)
Appointments and meetings
Outlook 2016 (desktop client)
O and M
O and M1
O3 and M2
Outlook 2013 (desktop client)
Outlook for Mac (desktop client)
Outlook on the web (OWA)4
Mobile Outlook app5
(M)ixed: Dynamics 365 (online), Exchange Server 2013/2016
(1) Tracking email in compose mode and tracking appointments requires Exchange Server 2013 CU14 or Exchange Server 2016.
(2) Tracking contacts is supported only on Exchange Server 2016 CU3 and Outlook 2016 16.0.6741.1000 C2R version or later. Or, Outlook 2016 MSI version 16.0.4444.1000 or higher with the following KBs installed. For more information, see these KB articles:
(3) Supported only on Outlook 2016 16.0.7426.1049 or later.
(4) Supported on iPhones 6S or higher, with iOS 8 or higher.
You can use the Dynamics 365 App for Outlook with Outlook on the web on the following browsers:
An important section to call out from the requirements link is the following section:
If you drill into this, you will find the following:
Internet Explorer 11 or later, which must be installed but doesn't have to be the default browser. To support Office Add-ins, the Office client that acts as host uses browser components that are part of Internet Explorer 11 or later.
What exactly does this mean? - This means that due to the Office Add-in dependency, the App for Outlook only renders in Internet Explorer 11.
Another important piece to call out from the supportability and requirements documentation is the following:
What does this mean? - The App for Outlook is not supported and will not work if Oauth is disabled in Exchange Online. OWA does not use Oauth, so you may see the App for Outlook connect there. However, if you try to connect from the Outlook desktop application, this will fail to connect to Exchange. In the diagram below, OfficeJS is what handles Oauth to Exchange Online. (Just a reminder, this blog series is focusing on Dynamics 365 Online/Exchange Online configuration)
Thanks for reading and stay tuned for part 3!
Check out the rest of the series below:
Part 1 | Part 3 | Part 4 | Part 5 | Part 6 | Part 7 | Part 8 | Part 9 | Part 10
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