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2020 release wave 1Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
At Microsoft, we are helping our customers think about their business processes in new ways, so they can effectively engage with their customers, empower employees to be more productive, optimize their operations and digitally transform. Finished business applications are the fastest path to business transformation, but every business has its unique processes that requires them to customize or adapt their business applications. In cases where there isn’t an app for a specific process, through the power of the Business Applications Platform, with PowerApps and Power BI, customers can create custom apps.
To learn more about the Business Applications Platform, join us at Microsoft Build in Seattle, Washington, May 7th – 9th or join virtually at Microsoft Build Live.
Microsoft is excited to announce that registration for the Microsoft Business Applications Summit is now open. The Microsoft Business Applications Summit takes place in Seattle, Washington, July 22nd – 24th and is the merging of the Data Insights Summit, Convergence, and Dynamics 365 Technical Conference. This summit is designed for a broad audience including power users, solution architects, analysts, and experts to explore how Microsoft’s Business Applications can help organizations connect people, products and ideas to deliver exceptional customer experiences, optimize operations and empower employees.
With the release of Dynamics 365 (online), version 9.0, we've introduced a new user experience - Unified Interface, the new metadata driven client interface that is designed to provide a consistent experience across devices and forms. It provides users a consistent, accessible, uniform user interface, and follows responsive design principles for optimal viewing on any screen size or device.
The new Unified Interface brings all the rich experiences to any client you are using, whether in a browser, tablet or phone. Examples include:
For more information on the enhanced user experience, review this blog post and About Unified Interface.
April 2018 Service Updates for Dynamics 365 online versions 9.x and 8.x are now available. Click the hyperlinks below for more details.
Service Update 6 for Microsoft Dynamics 365 9.0.1
Resolved issues include:
Service Update 7 for Microsoft Dynamics 365 8.2.2
New portal capabilities for Microsoft Dynamics 365 version 8.4.1 are now available.
New and updated features include:
The following issues were resolved:
For more information, review What’s new in portal capabilities for Microsoft Dynamics 365 version 8.4.1 and Portal Capabilities for Microsoft Dynamics 365 Version 22.214.171.124 Release.
The latest update to the Field Service and Project Service Automation solutions for Dynamics 365 version 9.0 is now available. This update includes improvements to quality, performance, and usability, and is based on customer feedback and requests.
Field Service enhancements (v126.96.36.199)
Project Service Automation (v188.8.131.52) Enhancements
Universal Resource Scheduling Enhancements
Note: Improvements and bug fixes for Universal Resource Scheduling apply to Field Service and Project Service Automation as well as to other schedulable entities in the Sales or Service applications.
For more information review Release Notes for Field Service and Project Service Automation Update Release 5 and What’s new in Universal Resource Scheduling for Dynamics 365 April 2018 Update.
The latest update to the Field Service and Project Service Automation solutions for Dynamics 365 version 8.2.x is now available. This update includes improvements to quality, performance, and usability, and is based on customer feedback and requests.
Field Service enhancements (v184.108.40.206)
Project Service Automation (v220.127.116.11) Enhancements
For more information review Release Notes for Field Service and Project Service Automation Update Release 6 on Dynamics 365 version 8.2.
The Dynamics 365 Resource Scheduling Optimization v2.5 release is now available.
For more information review What’s New for Dynamics 365 Resource Scheduling Optimization v2.5 Release.
Unified Service Desk 3.3.0
The Unified Service Desk 3.3.0 release is now available.
For more information, review this post on the Microsoft Dynamics CRM Unified Service Desk blog.
The Voice of the Customer version 9.0.1113.10 release is now available. This version is compatible with Dynamics 365 version 8.2 and later.
For more information review What’s new in Voice of the Customer version 9.0.1113.10 o the Dynamics 365 Customer Engagement Team Blog.
Microsoft Social Engagement 2018 Update 1.4 is now available.
For more information, review this post on the Dynamics 365 Customer Engagement Team blog.
Microsoft Business Applications at Build
Building a servitization mindset to transform your field service organization
A day in the life: The AI enabled field service organization
Moving businesses forward with Microsoft Business Applications in Australia
How intelligence from Dynamics 365 can improve your decision making process
Register here to learn how to seamlessly integrate sales, distribution, and service with Dynamics 365 to streamline business processes, improve customer interactions, and enable growth. This webinar covers how to:
Differentiate your brand through better customer service
Register here to learn how customer centricity, empowered employees, artificial Intelligence (AI), and data-driven decisions can transform static interactions into end-to-end engagements that foster long term customer relationships and enhance the customer service experience. This webinar covers:
Supporting GDPR Data Subject Rights Requests with Dynamics 365
Register here to learn how Dynamics 365 can help your organization provide Data Subject Rights (DSR) requests to comply with the new General Data Protection Regulation (GDPR) in the European Union, regardless of whether your organization is running in the Microsoft Cloud or your own data center.
Check out the new Dynamics 365 Experience site for the resources you need to connect to the Microsoft Team, the Dynamics 365 Community, review the latest product offerings and suggest ways to improve the application.
Business Applications communities