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Featured News

Dynamics 365 April 2020 Release schedule Update and Early Access timeline extension

During this critical time, Microsoft is making some changes to the April 2020 Update release schedule:

Early Access Timeline extension:

To support this situation, we have extended the early access opt-in timeline until May 1, 2020, which will allow our customers and partners additional time to test and validate the features before the features get deployed starting in May.

The 2020 release wave 1 Schedule Update:

  • The April updates will be generally available as mentioned in the Dynamics 365 and Power Platform release plans.  The features that were planned to be generally available in April 2020 will be released as planned.
  • However, we will defer to May and will not be enabling any mandatory automatic features that impact end-users automatically in April.
  • This should allow customers to take the 2020 wave 1 updates when it is most convenient—either in the month of April, as originally planned, or deferred to May.
  • The mandatory changes in the 2020 release wave 1 updates will be automatically enabled starting May 1, 2020, here is the region-wise schedule.
  • Can I enable the features in production instance before the May deployment?
    • Yes. Customers who have tested the early access features in their sandbox instances can enable the features in the production instance. Follow the instructions to enable the features in production instance.  Note: We highly recommend previewing these features in a sandbox or trial environment prior to production.

For more details, check the product specific Release schedule FAQs and Dynamics 365 and Power Platform release plans

For additional questions, post them to our official forum or reach out to your Microsoft resource.

Microsoft is committed to providing support to our customers and partners during this period.

Dynamics 365 Team Members license: Grace period extension

  • Who is the Dynamics 365 Team Members license designed for?
    • Example, many organizations have a large percentage of users who might consume data or reports from line-of-business systems—or perform simple tasks like entering time sheets or updating HR records—but don't require full user capabilities.
  • This license gives users lightweight access through designated scenarios built into the Team Member experience.
  • For model-driven apps in Dynamics 365, this Team Member experience is provided through a set of designated apps:
  • Users who have existing Team Member licenses purchased during or after October 2018 will be restricted to this set of designated apps; these users will no longer be able to access Customer Service Hub, Sales Hub, or custom apps.
  • However, after license enforcement is turned on with the 2020 release wave 1 build, apps that users aren't entitled to use—such as Customer Service Hub, Sales Hub, and custom apps—won't be accessible to them.
  • We recommend that you test your Team Member scenarios and migrate any customizations to the designated apps as needed.

Important Note:

To facilitate a smooth transition, all customer organization instances that are created before April 1, 2020 have been granted an additional grace period until January 31, 2021.

For more specific information, check the FAQs

Dynamics 365 Customer Engagement Legacy Web Client Deprecation timeline extension

Microsoft wants to reduce pressure on customers and partners to absorb updates driven by end of support or deprecation deadlines:

  • The timeline for deprecation of the Microsoft Dynamics 365 Customer Engagement legacy web client has been extended to December 1, 2020. More information available HERE.

Power Automate Power Platform: 2020 release wave 1 plan

Get an early look at these new Power Automate features and how they’ll help you grow your business productivity by:

  • Making it easier to build powerful automation with richer capabilities and integrated experiences across more than 300 connectors.
  • Introducing robotic process automation to help automate your applications whether they’re old or new, on-premises, or in the cloud.
  • Freeing your team from tedious tasks by putting automation into the hands of all of your workers.
  • Automating your Windows applications and bringing process flows to your Microsoft Office 365 apps.
  • Simplifying how you connect business process flows with automated flows.

For more information see this page on Power Automate blog.­­­

Dynamic 365 for Outlook Deprecation for Online organizations

  • Effective March 2020, the legacy Dynamics 365 for Outlook (also referred to as Outlook COM add-in) is deprecated for Online organizations.
  • Customers must transition to the modern Dynamics 365 App for Outlook before October 1, 2020.
  • Until October 1, 2020, Microsoft will continue to provide support, security and other critical updates to the Outlook COM Add-in.
  • To begin planning your transition, please take a look at the Dynamics 365 for Outlook playbook.
  • For additional technical information on the Dynamics 365 App for Outlook, take a look at this 10-part blog series

Important Note for On-Premises customer:

The Outlook COM Add-in version is technically still under support per our life cycle statements.

We highly recommend our On-premise customers also take advantage of the benefits of Dynamics 365 App for Outlook and evaluate an Upgrade from the Outlook COM Add-in to Dynamics 365 App for Outlook and a Migration to Server-Side Sync at the earliest.

For more details, read this page on Dynamics 365 Community blog and this page on PowerApps blog.

Dynamics 365 Home Deprecation

  • Effective March 2020, the home page for Dynamics 365 applications (https://home.dynamics.com ) is deprecated and won't be available after October 1, 2020.
  • The Office 365 apps page (https://www.office.com/apps ) will replace it and provide users with a single page for productivity and business applications.
  • Until October 1, 2020, Dynamics 365 Home users will see notification about the new location and recommendation to change browser bookmarks.
  • After October 1, 2020, users navigating to https://home.dynamics.com will automatically be redirected to https://www.office.com/apps with a business application filter applied.
  • More information on the Microsoft docs page.

For full list of deprecations apply to Power Apps, Power Automate and model-driven apps in Dynamics 365, check this page on Microsoft docs.

Microsoft Business Applications April 2020 Virtual Launch Event

Learn more about the New innovations in Dynamics 365 and Microsoft Power Platform capabilities coming April 2020 at the Microsoft Business Applications Virtual Launch Event on April 2,2020, hosts by the President of the Business Applications Group, as he guides you through all the new updates, answers common customer questions, and discusses what they mean for you and your business.

The Power Platform Online Conference 2020

  • Watch the Power Platform Online Conference 2020 video in full as it was presented on-demand HERE
  • Read the Power Platform Online Conference 2020 Recap stories and watch each session individually HERE

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Updates & Releases

Microsoft Dynamics 365 Online Release

For the latest Microsoft Dynamics 365 release notes, visit Released Versions of Dynamics 365 for Customer Engagement.


Service Update naming convention has been revised to clarify the link between the version number and Service Update number. For example, Service Update 150 will now correspond to version number 150xx. Occasionally a Service Update will be canceled, and all associated fixes will be rolled into a subsequent Service Update. For this reason, Service Update numbers may not always increase incrementally.

The Service Updates for Dynamics 365 online version 9.1 are now available in some regions and coming soon to others. To determine which version your organization has applied, check your Microsoft Dynamics 365 Online version number. Click the gear icon in the upper-right corner, then click About.

Service Update 156 ( or higher) resolved issues including:

  • Outlook: The new value may have become blank two minutes after a case is created when tracking email.*
  • Platform Services:
    • New 'Many-to-Many' relationships entities may not have updated properly when creating records or forms.
    • Users were unable to track appointments and emails in Compose mode.*
  • Unified Interface:
    • The page count was displaying incorrect data when viewing records in grid view while in offline mode.
    • Changes were not applied in Quick View forms until the page was refreshed intermittently.

Service Update 153 ( or higher) resolved issues including:

  • Platform Services :
    • The target value for "Customer Type Lookup" attribute could not be retrieved.
    • Increased the maximum length for attribute/entity name columns.
  • Unified Interface :
    • The "In Progress" link's label was missing in the "Active Cases" section.
    • The "Topic" field remained editable when the record was changed to "read only".

Service Update 150 ( or higher) resolved issues including:

  • Outlook:
    • The Dynamics 365 navigation tab did not load when selected.
  • Platform Services:
    • Some fields could not be updated using a software developer kit (SDK).*
    • Inline images were not appearing correctly when emails were opened in web view.
  • Unified Interface:
    • Filters did not function when applied to a due date on the Activity Pointers page.
    • Dashboards were empty when switching from "frozen mode" to online mode.

Microsoft Dynamics 365 On-premises Updates

The Service Updates for Dynamics 365 on-premise version 8.2 and 9.0 are now available in some regions and coming soon to others. These cumulative update rollups include all the hotfixes that were released for limited distribution.

Cumulative updates available for Microsoft Dynamics CRM 9.0

Service Update 0.14 ( – March 2020) resolved issues including:

  • Repaired Functionality
    • Sent email subject content would not display when viewing within Unified Interface.
    • Web resources with a save event step were not executing

Cumulative updates available for Microsoft Dynamics 365 8.2

Service Update 2.16  ( March 2020) resolved issues including:

Repaired Functionality

  • An error was encountered when exporting scheduled reports.
  • The command bar was not displayed in the “Views” section within Customizations.

Portal Capabilities for Microsoft Dynamics 365 Releases

Version Check and Upgrade Information

  • To determine the version of a particular portal deployment, please reference to this KB #3166126.

  • For instructions on how to upgrade the solutions within Dynamics 365 when a newer version is available, please reference to this KB #3192042.

Latest Portal Capabilities Update

  • The Latest Portal capabilities Power Apps Portals Version 9.2.2.x for Microsoft Dynamics 365 is in GA phase.

    • This article describes the features and enhancements that were included in this update, as well as the scope of the release. For a full list of all portal updates released to date and their corresponding KB articles, please reference this KB article.

The latest Portal host Version 9.2.2.x resolves the following issues and more:

  • Certain frames on the portal does not have title attribute.

  • Webform progress indicator is not properly aligned when positioned on left side of the form.

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Additional News

Dynamics 365 Customer Service Insights: Preview Feature in the Early Access

As part of preview feature in the early access, we’re introducing:

  • A new homepage within Dynamics 365 Customer Service Insights that deciphers data into a more consumable view.
  • By surfacing key topics discovered and generated by AI, customer service managers can more easily discover issues and monitor progress. Insight cards surface key topics to improve customer service managers’ efficacy.
  • An export data feature to export data from Dynamics 365 Customer Service Insights to a web API endpoint. Dynamics 365 Customer Service Insights enables you to export your data to a web API endpoint. You can then query the API for additional insights that go beyond the default dashboards.

For example, topics to watch highlights three topic issues that have the most impact on your:

  • Incoming case volume: Understand which issue topics are contributing the most to your case volume and taking up your agents’ time, and form a plan of action to tackle these big issues to drive down the volume of future cases in these topics.
  • Impact on negative CSAT: Improving how agents handle cases in these topics will drive bigger improvements in your overall customer satisfaction (CSAT) score.
  • Emerging rate: Get a heads-up on topics that are getting more volume in recent periods. These may not account for a large volume yet, but paying attention to these issues early can prevent them from affecting more customers.

For more details, read this page on Microsoft Dynamics blog.

Power Platform Admin Center: Gateway management features for On-Premises Data Gateway

The On-premises data gateway Preview acts as a bridge, providing quick and secure data transfer between on-premises data (data that is not in the cloud) and the Power BI, Power Automate, Logic Apps, and Power Apps services.

You can use the Power Platform admin center to get visibility into all on-Premises data gateways in a tenant. New enhancements to gateway management operations on Power Platform Admin center have been made. We have added new features listed below:

  • Gateway Member Status, State and Remove Operation
  • Gateway Cluster Status
  • Remove Gateway Clusters
  • Gateway Cluster Settings

Now all features (including these new ones) which gateway admins have access to are available for tenant admins also.

For more details read this page on Dynamics Power Automate blog.

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Training Corner

Power Automate Learning Corner

With Power Automate growing at a rapid rate, here are some interesting implementation guidance put together by Dynamics 365 Customer Engagement in the Field Engineer on various topics. It includes:

PowerApps Learning Corner

With Power Platform and Azure growing at such a rapid rate, here are some interesting implementation guidance put together by Dynamics 365 Customer Engagement in the Field Engineer on various topics. It includes:

Getting Started with PCF Controls

  • If you haven't developed a PCF control yet and want to start, here is a guide that will get you started as well as give you a useful control at the end that will allow you to convert a single line of text field on a model driven form, to a single line of text field that allows you to click a button to copy the text to the clipboard.

PowerApps Delegation in Canvas Apps

  • Delegation is a powerful feature that will allow you to show large datasets without sacrificing loading time.
  • With this power, comes the responsibility to ensure that the functions used to display the dataset will not disable delegation.
  • To quickly ensure that delegation is working, set the data row limit for non-delegable queries to 1 unless you need to use non-delegable queries.

PowerApps: Integrating Azure Functions and Canvas Apps

Here are the high level concepts implemented in this solution:

  • Create an Azure function to execute business logic, triggered from an http call.
  • Use a Custom Connector inside a Canvas App to trigger the Azure Function and display the return parameters.
  • The Azure function will take 2 input parameters, firstname and lastname, and simply concatenate them with a space between.
  • The concatenated value will then be returned in the http response body.

PowerApps: Introducing Command Checker for model-app ribbons

  • This is a new feature adding transparency to model-driven app ribbons in Power Apps.
  • Command Checker is an in-app tool designed to help users understand why buttons are hidden or shown and what command will run upon click.
  • For each button on a given ribbon, the tool will show:
    • Its calculated visibility status
    • The evaluation result of each enable/display rule attached to the button.
    • And the command to be executed when clicked.
    • In addition, we have built the ability to see solution layers contributing to the final set of rules and buttons.

For more details and see the tool in action, see this page on PowerApps blog.

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