Check out the latest features available in Dynamics 365 for Customer Engagement, including LinkedIn Connect, Voice of the Customer and Universal Resource Scheduling.
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For customers who are currently running older versions of Dynamics 365, Microsoft will continue to provide you with the ability to schedule an update to the latest version and will send reminders to your Dynamics 365 administrators to schedule your update.
Here are the recent versions of Dynamics 365:
View the Manage Updates page on the Microsoft Documentation site for more details.
The next update to Microsoft Dynamics 365 for Customer Engagement is coming in October, bringing a brand-new user experience among a host of new and updated capabilities.
The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and forms. Whether you are on a browser, tablet, or phone, you will be able to consume similar experiences, including:
The complete list of features is available here. More details will be provided about the preview program through the Insider portal soon.
The new update—Microsoft Dynamics 365 for Customer Engagement apps, Version 9.0.2, On-premises update—will release in October 2018. Customers currently in “December 2016 Update for Dynamics 365” (Microsoft Dynamics 365 version 8.2) can update to this version once it is available.
Microsoft is proud to announce the August 2018 update of Dynamics 365 for Marketing is now available. Dynamics 365 for Marketing is a marketing-automation application that helps turn prospects into business relationships. The app is easy to use, works seamlessly with Dynamics 365 for Sales, and has built-in business intelligence. Some key features include:
Review this announcement for information on how to get the update and additional documentation on the application features.
Users of the Dynamics 365 mobile app can view and quickly edit entity data in views and sub-grids using editable grids. This capability has existed since the introduction of the editable grids feature in Dynamics 365. While this feature has been beneficial for tablet users, Microsoft has received feedback from mobile phone users that their experience has been limited. This is because the editable grid control was optimized for tablets and, subsequently, does an automatic rendering of the editable grid control on phones resulting in a less than optimal experience for phone users.
At this time, Microsoft has made the decision to restrict the use of editable grids on phones. For more information, review this post in the Dynamics 365 Customer Engagement Team Blog.
The Unified Service Desk 4.0 Release is now available. With the release of Dynamics 365 (online), version 9.0, Microsoft introduced a new user experience which uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation. Unified Service Desk supports the apps built using Unified Interface framework. Version 4.0 includes the following new features:
For more information on the release, review this blog post.
The Microsoft Social Engagement 2018 Update 1.8 is now available.
New and updated features:
For more information on the update, review this blog post.
The Resource Scheduling Optimization v2.7 release is now available.
For more information on the features included in the release, review this blog post.
The September 2018 portal capability updates for Microsoft Dynamics 365 are available (v18.104.22.168).
Some of the resolved issues include:
The August and September 2018 Service Updates for Dynamics 365 online versions 9.x and 8.x are now available.
The naming conventions for versions 9.x have changed to clarify the link between the version number and service update. For example, Service Update 14 will correspond to version number 14XX. Occasionally a Service Update will be canceled and all the associated fixes will be rolled into the next Service Update, thus the Service Update numbers will not always increase incrementally.
Service Update 14 (22.214.171.1245) resolved issues include:
Service Update 17 (126.96.36.1998) resolved issues include:
Service Update 20 (188.8.131.521) resolved issues include:
Service Update 22 (184.108.40.2067) resolved issues include:
Service Update 23 (220.127.116.111) resolved issues include:
Service Update 19 (18.104.22.1687) resolved issues include:
Service Update 20 (22.214.171.1241) resolved issues include:
Service Update 21 (126.96.36.1993) resolved issues include:
When attempting to render webpages via the Outlook folder pane using the Microsoft Dynamics 365 for Microsoft Outlook add-in (Outlook client), the view pane remains blank and "Waiting for a page to be retrieved from a CRM server..." displays, but the corresponding webpage does not load.
When tracking an item or opening an already tracked item in Outlook, the tracking details section that normally shows the Regarding and Tracking Status is blank.
These issues are due to the an issue found in the August Office Insider Update where DDPI settings (optimizations for multiple monitor displays) causes the add-in to never be able to display the pages requested.
As a workaround while this issue is under investigation, System Administrations can navigate to the following location within Outlook:
File > Options > General > User Interface Options > When using multiple displays
And change the value of this setting to "Optimize for compatibility" (it will also notify you an application restart is required).
For more information, review this support article.
Customer experience is quickly becoming the number one brand differentiator. So it’s no surprise that 95 percent of survey respondents in the new 2018 Global State of Customer Service report indicated that customer service is important to their choice of and loyalty to a brand.
What are customers looking for? These are just a few of the findings:
Download the 2018 Global State of Customer Service Report to learn more.
Join us in Orlando, September 24-28 for Microsoft Ignite. This conference offers attendees a chance to learn the latest insights and gain new skills from technology leaders and practitioners shaping the future of cloud, data, business intelligence, teamwork and productivity. From demos to keynotes, learn about new tech in a way that speaks to you. Plus, get exclusive access to the latest updates and developments across Microsoft’s products and solutions. This year’s keynote speaker is Microsoft’s very own Chief Executive Officer, Satya Nadella.
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