Check out the latest features available in Dynamics 365 for Customer Engagement, including LinkedIn Connect, Voice of the Customer and Universal Resource Scheduling.
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The new scheduling experience in Customer Service Hub is now live. Powered by Universal Resource Scheduling, this experience provides an efficient way to schedule resources for service activities. It considers the availability of employees, facilities, and equipment to plan schedules accordingly. It also helps customer service organizations improve service quality by preventing over-scheduling.
Review this post on the Dynamics 365 Customer Engagement Team Blog for more information and instructions on how to install the feature.
Introducing a new global 17-city event designed to bring the best content from Microsoft Ignite directly to technical practitioners worldwide – ensuring they get the most out of Azure, Microsoft 365, Dynamics 365, and the Power platform. With 100+ deep-dive sessions and workshops, attendees will explore the latest developer tools, cloud technologies, and learn how to put their skills to work in new areas.
Upcoming stops on the tour include:
Connect with our community to gain practical insights and best practices on the future of cloud development, data, IT, and business intelligence. Visit the Microsoft Ignite | The Tour website to find a stop in a city near you.
The Service Updates for Dynamics 365 online version 9.1.0 and 8.2 are now available.
Service Update 9 (9.1.0000.0946 or higher) resolved issues include:
Service Update 10 (22.214.171.1244 or higher) resolved issues include:
Service Update 12 (126.96.36.1991 or higher) resolved issues include:
Service Update 1 (8.2.3.0114 or higher) resolved issues include:
Service Update 2 (8.2.3.0177 or higher) resolved issues include:
Microsoft is excited to announce the general availability of the Resource Scheduling Optimization (RSO) v3.0 release.
New features include:
For more information on the new features, review this post in the Dynamics 365 Customer Engagement Team Blog.
The latest update to the Field Service and Project Service Automation solutions for Dynamics 365 is now available. This release includes improvements to quality, performance, and usability, based on customer feedback and requests.
Field Service enhancements (v188.8.131.52)
For information on how to install, update or remove the solution, review this article.
Project Service Automation (v184.108.40.206) Enhancements
Resolved issues include:
For more information on the Project Service Automation enhancements, review this blog post.
Portal capabilities version 220.127.116.11 for Microsoft Dynamics 365 is now available. This release includes an updated portal host as well as solution package updates (v18.104.22.168). New solution packages are only applicable for v9.x Dynamics orgs.
The portal host will automatically be updated by Microsoft, but action must be taken by your organization to upgrade the solution packages. Until the solution packages are updated, some enhancements will not be available to portal administrators and/or users.
Resolved issues with Portal Host includes:
Resolved issues with Portal Solution includes:
For a full list of all portal updates released to date and their corresponding KB articles, please reference this KB article.
The ability to clone a solution in Dynamics 365 has been around for a while, but did you know you can use the feature to remove managed components, entities or entity assets? For customers already familiar with Solutions and Customizations, you can use this guided lab that showcases a simple example of managed component removal using Clone Solution and explains the “Stage for Upgrade”.
With the release of the new version of Dynamics 365 App for Outlook along with v9.0 and the new unified interface, organizations are transitioning from the legacy Dynamics 365 for Outlook client. There have been many questions about the new features, so to help our customers we’re launching a new Dynamics 365 App for Outlook multi-part blog series. The content will be based on a Dynamics 365 Customer Engagement (online) to Exchange Online environment, but much of the information will also be valid for hybrid and on-premise environments.
Part 1 – The Basics:
Part 2 – What is supported?:
Part 3 – Tracking and Correlation:
Part 4 – Working with emails:
Part 5 – Working with appointments:
The series is posted to the Dynamics 365 Customer Engagement in the Field blog so check back often for the latest.
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The bootcamps focus on 5 workloads:
Visit BizApps Bootcamps the learn more and to register for a session near you. A Microsoft login account is required.
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