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Featured News


2020 release wave 1 plans for Dynamics 365 and Power Platform now available

This month, we published the 2020 release wave 1 plans, a compilation of new capabilities that will be released between April and September 2020, for:

These releases include:

Dynamics 365

  • The first release wave of the year contains hundreds of new features across Dynamics 365 applications including Sales, Marketing, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, and Business Central, our comprehensive business management solution designed for small to medium-sized businesses.

Highlights from Customer Engagement applications include:

  • Dynamics 365 Sales continues to focus on user experience and sellers productivity improvements.
  • Dynamics 365 Sales Insights expands focus to include inside sales scenarios and enhances conversation intelligence capabilities. New features include deeper conversation analysis with emotion detection to enable sellers with the information they need, when they need it.
  • Dynamics 365 Customer Service expands agent productivity tooling to help organizations evolve a proactive and predictive service model.
  • Dynamics 365 Customer Service Insights optimizes the customer service experience through AI with new capabilities including richer integration with Power Virtual Agents and access to the insights data for in-depth analytics.
  • Dynamics 365 Field Service improves effectiveness through a new resource scheduling dashboard, integration with Dynamics 365 Supply Chain Management, and technician time entries.
  • Dynamics 365 Marketing remains focused on enabling marketers by enhancing product usability, personalized marketing capabilities with dynamic content for contacts, and integration scenarios with third-party content management systems and Microsoft Forms Pro.
  • Dynamics 365 Customer Insights enhances data profiling enrichment and segmentation capabilities, helping organizations better understand their customer data and derive actionable insights to drive business processes.

Power Platform

  • New Power Platform capabilities combine Power BI, Power Apps, Power Automate, Power Virtual Agents, and the Common Data Service into an unmatched palette of tools to analyze data, build solutions, and automate processes.
  • This release includes robotic process automation (RPA) capabilities in Power Automate, to automate rule-based tasks with point-and-click simplicity supporting on-premises or cloud-based apps.
  • Power Apps gains significant improvements for developers of all skill levels, improving the sophistication and usability of apps that are created across the web and mobile devices.

For a complete list of new capabilities,

please check out the Dynamics 365 and Microsoft Power Platform 2020 release wave 1 plans.


Early access period for 2020 release wave 1

  • Starting February 3, 2020, customers and partners will be able to validate the latest features in a non-production environment.
  • These features include user experience enhancements that will be automatically enabled for users in production environments during April 2020.
  • There are many features available for early access across Dynamics 365 applications and the Power Platform.
  • We encourage application administrators to review these changes to understand the impact and determine if change management for new features is required.
  • Take advantage of the early access period, try out the latest updates in a non-production environment, and get ready to roll out updates to your users with confidence.  For questions, please visit the Early Access FAQ page.

For details, see this page on Dynamics 365 blog.


Regional Discovery Service is deprecated

“Deprecated” means we intend to remove the feature or capability from a future major release.

The feature or capability will continue to work and is fully supported until it is officially removed.

This deprecation notification can span a few years. After removal, the feature or capability will no longer work.

We are notifying you now so you have sufficient time to plan and update your code before the feature or capability is removed.

  • Effective March 2, 2020, the regional Discovery Service will be deprecated. Until March 1, 2021, Microsoft will continue to provide support, security, and other critical updates for the regional Discovery Service, but won't release any additional functionality beyond what has already been announced.
  • After March 1, 2021, the regional Discovery Service won't be available.

How to? More information on Modify your code to use global Discovery Service page.

For full list of deprecated Dynamics 365 features,

see the Important changes (deprecations) coming in Power Apps, Power Automate, and model-driven apps in Dynamics 365.


Update to the Power Platform Center of Excellence Starter Kit

  • The Power Platform Center of Excellence (CoE) Starter Kit includes a set of templates that are designed to help get started with developing a strategy for adopting, maintaining and supporting the Power Platform, with a focus on Power Apps and Power Automate.
  • The responsibilities of a CoE typically fall into these four buckets:
    • Administration & Governance
    • Nurture
    • Support
    • Operations
  • The kit, available to download from GitHub, provides some automation and tooling to help teams build monitoring and automation necessary to support a CoE. 

See this page for Introducing the PowerApps Center of Excellence Starter Kit.

For more details to the Update, see this page on Power Automate blog.


Voice Of Customer (VOC) Deprecation Update

  • As a reminder and you may already be aware, Voice Of Customer is set to be deprecated on July 1, 2020
  • One important note here is that the VOC solution will not be automatically uninstalled, and customers are not required to uninstall it, as removing it would result in existing Survey Response data.
  • If customers do not have Survey Response data of concern, they can proceed with uninstalling the solution manually.

More information on the deprecation can be found on this page of Dynamics 365 Blog.


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Updates & Releases


Microsoft Dynamics 365 Online Release

The Service Updates for Dynamics 365 online version 9.1 are now available in some regions and coming soon to others.

To determine which version your organization has applied, check your Microsoft Dynamics 365 Online version number.

Click the gear icon in the upper-right corner, then click About.

Service Update 135 (9.1.0.13503 or higher) resolved issues including:

  • Outlook: The "Save and Close" button on the Quick Create form did not function
  • Unified Interface:
    • A "Save & New" button displayed unexpectedly in a "Systemuser" record.*
    • Chart previews could not be viewed when creating a personal chart using the Personal view or System view.
    • In the Contact entity, checkboxes did not change when selected, depending on which part of the checkbox was clicked on.

Service Update 132 (9.1.0.13201 or higher) resolved issues including:

  • Platform Services
    • Some fields in an entity could not be updated.
    • When more than 20 emails were in an Exchange Inbox waiting to be synced to Dynamics, only the first 20 synced.
  • Unified Interface
    • The time portion of the DateTime control could not be hidden.
    • When creating a letter, the translations of "From" and "To" were incorrect.
    • A "Save & New" button unexpectedly appeared in the Edit form command bar.

Service Update 129 (9.1.0.12903 or higher) resolved issues including:

  • Platform Services: Customizations could not be performed in the Form Editor or Web Resources.
  • Unified Interface
    • Custom controls could not be assigned to the Lookup field.
    • Activities could not be viewed in the My Activities view.


Microsoft Dynamics 365 On-premise Updates

The Service Updates for Dynamics 365 on-premise version 8.2 and 9.0 are now available in some regions and coming soon to others. These cumulative update rollups include all the hotfixes that were released for limited distribution.

Cumulative updates available for Microsoft Dynamics CRM 9.0

Service Update 0.12 (9.0.12.4- January 2020) resolved issues including:

  • Dynamics: After an SDK request with Claim Based Authentication was successful, following requests failed.*
  • Unified Interface: When displayed using Internet Explorer with a window width wider than 1600 pixels, single-line textboxes placed in the right column of the first section were overlapped by the second section.

Cumulative updates available for Microsoft Dynamics 365 8.2

Service Update 8.2.13  (8.2.14.10- January 2020) resolved issues including:

  • Platform Services: Importing a database with version 8.1.1.1005 to Dynamics 365 version 8.2.5.4 failed.
  • Unified Interface: Users assigned the Salesperson role could not capture and log into Dynamics 365.*


Portal Capabilities for Microsoft Dynamics 365 Releases

Version Check and Upgrade Information

  • To determine the version of a particular portal deployment, please reference to this KB #3166126.
  • For instructions on how to upgrade the solutions within Dynamics 365 when a newer version is available, please reference to this KB #3192042.

Latest Portal Capabilities Update

  • The Latest Portal capabilities Power Apps Portals Version 9.1.11.x (January 2020) for Microsoft Dynamics 365 is in General Availability phase. Final Version will be 9.1.11.26.
  • This article describes the features and enhancements that were included in this update, as well as the scope of the release. For a full list of all portal updates released to date and their corresponding KB articles,

please reference this KB article.

The latest Portal host Version 9.1.11.22 resolves the following issues and more:

  • If the duration field on the form has a custom value, it shows as blank in portal entity form.
  • Autocomplete attribute is missing on email fields on Portal forms.
  • "Your profile has been updated successfully" message did not announce immediately to screen reader users.

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Additional Information


Enhancements to Dynamics 365 Higher Education Accelerator now available

Industry accelerators include powerful connected experiences that are designed to support common, existing business needs for specific industries.

  • One of five industry accelerators currently available, the Microsoft Dynamics 365 Higher Education Accelerator provides a new higher education data model and sample apps allowing you to easily build applications, workflows, and processes and go to market quickly with solutions.
  • What’s even better? The Higher Education Accelerator is open source and available on GitHub.
  • What’s new?
    • Student portal: The student portal is a Power Apps portal that we created to preview what a student can see and do within the portal. Students can view courses, events, and view a history of courses and applications.
    • Business partner dashboards: A business partner can work with a university to plan events, hackathons, internships, scholarships, and grants for students.
    • Grants phone app: By using a phone app, faculty members can easily view grants and submitted applications, as well as view the students who have submitted applications and the status of those applications.
    • Internships, grants, and scholarships: All personas including students, business partners, and faculty members have access to rich reporting regarding students applying for internships, grants, and scholarships.

For more details, see this page on Dynamics 365 blog.


Overview of Dynamics 365 Field Service 2020 release wave 1

  • Dynamics 365 Field Service is an end-to-end solution for on-site service that empowers organizations to move from being reactive to providing proactive or predictive field service, and to embrace new business models such as outcome-based service or “anything-as-a-service.”
  • For the 2020 release wave 1, we are focused on the following areas:
    • New feature capabilities including time entries and inspections.
    • Previewing AI-based suggestions for IoT alerts and incident types.
    • Ongoing enhancements to resource scheduling and optimization capabilities.
    • Continued investment in proactive service with Azure IoT.
    • Deeper alignment with Dynamics 365 Supply Chain Management for supply chain management and asset management.

For more details on what's planned to release to release from April 2020 through September 2020,

visit this page on Microsoft Docs.


Power Automate UI Flows January 2020 update is now available

  • The January 2020 update for Power Automate UI flows (preview) is now available.
  • This is the 2nd monthly update focusing on reliability improvements that address feedback we continue to receive from our preview.
  • What is new in this January release
    • Improved supports for controls that use ListItem, e.g. drop-down combo box.
    • Add supports for controls that are children of Desktop but are launched from the application, e.g. Context Menu, Menu Items, Window, etc.

For more information see this page on Power Automate blog.


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Training Corner


Dynamics, Mixed Reality & HoloLens Part 1 – Introduction

  • Welcome to the first of a multi-part series on Dynamics, Mixed Reality, and HoloLens. 
  • This series is aimed at current Dynamics 365 users that may not be familiar with Mixed Reality or how it can be used with Dynamics. 
  • This post covers what Mixed Reality and HoloLens are, and introduce the Dynamics Mixed Reality apps. 
  • The later posts will dive into each application in more detail and discuss uses cases for each.

For details, see the page on Dynamics 365 Community


Power Apps: Introducing Test Studio to build end-to-end tests and maintain your app quality

  • Test Studio a new tool, which is currently rolling out, to allow makers create and run tests for their applications.
  • Test Studio provides a way to add and manage test cases, organize them into test suites, and run them to validate that changes in the apps did not break the expected functionality described in the tests. Tests can also be run outside of the test studio in a web browser which allows you to build the automated tests into your app deployment processes.
  • As more and more apps are used in critical business processes, we need a way to ensure that changes to those apps do not make the app stop working, and we can do that with tests.
  • This first version is focused on Canvas app tests and it currently supports the most popular controls used in apps.

But this is just an initial step. We’ll be adding support for more controls soon, as well as new features to help you schedule your automated tests into your processes.

For details, see the page on Dynamics Power Apps blog.


Introducing simplified AI Builder experience in Power Automate

  • In the January 2020 update, AI Builder introduces a new and simplified way to use AI Models in Power Automate.
  • It is now easier to provide your data to the AI Model, and to use the output without the need to manually transform data.
    • The data that you need to provide to the AI Model changes based on the type of model that you select.
    • The format of the AI Model output also changes based on the type of model, and is now available in Power Automate “dynamic content” for you to use like any other data in your flow.
    • Form processing example: With AI Builder form processing, you can train an AI model to extract data from forms.
    • Sentiment analysis example: You can also use the prebuilt AI Builder models right out of the box without the need to train them. One of these pre-built models is sentiment analysis, which detects positive or negative sentiment in text data.

For details, see this page on Power Automate blog.


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