Check out the latest features available in Dynamics 365 for Customer Engagement, including LinkedIn Connect, Voice of the Customer and Universal Resource Scheduling.
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Dynamics 365 (online) delivers new capabilities and functionalities through two major updates a year in April and October. Release notes will be published months prior to each major release update to help customers and partners plan for the new capabilities.
The next major update will take place in April 2019. Below are the details from the upcoming Dynamics 365 Release Calendar for Spring ‘19:
Starting February 1, 2019, customers can preview the new features by opting-in to enable them in the Power platform Admin Center of their production, trial and sandbox Dynamics 365 instances. For detailed instructions on opting-in, verifying your release version and how to prepare for the Spring ’19 Release, review Previewing April 2019 release functionalities and updates for Dynamics 365 for Customer Engagement.
Stay informed on the major updates for Dynamics 365 by reviewing the Business Applications Release Notes, the Release Schedules and the Dynamics 365 Product Road Maps.
The challenge of increasing the performance of PowerApps customizations and the pressure of ensuring a quality release when faced with new project timelines can be daunting when you’re not sure where to start. To help with this, the PowerApps team has rolled out a new Solution Checker, available now in public preview.
With Solution checker, customers can inspect their code directly in PowerApps against a set of best practice development rules specific to customizing and extending the Common Data Service (CDS) for Apps platform. The outputs are rich detailed reports listing issues, severity, location, with some links to detailed prescriptive guidance on how to fix the problem.
For more details on the Solution Checker and how to enable it, review Make higher quality Apps with Solution checker on the PowerApps Blog.
Microsoft is excited to announce the general availability of the Dynamics 365 Channel Integration Framework. Channel Integration Framework is a set of APIs (methods, events, and protocols) that enable developers and partners to build immersive communication experiences such that third party communication widgets running on the channel provider cloud can interact with Dynamics 365.
Before the Channel Integration Framework (CIF), developers were required to create unsupported customizations and manipulations to embed their channel widgets in Dynamics 365. With CIF, customer enjoy some of the following benefits:
For more information on the Channel Integration Framework, review this post on the Dynamics 365 Customer Engagement Team Blog.
As of December 3, 2018, Microsoft Dynamics 365 for Blackberry App is deprecated and will be removed from the iOS App Store on October 31, 2019. Microsoft will continue to provide security and other critical updates to the Dynamics 365 for Blackberry App until October 31, 2019, but will not release any additional features or functionalities within the app. After October 31, 2019, the Dynamics 365 for Blackberry App will be removed from the App Store, and support will end.
For more information, review Important changes (deprecations) coming in Dynamics 365 Customer Engagement.
The Knowledge base (KB) search control in Dynamics 365 is now powered by Relevance search. This change allows administrators to fine-tune the KB search to meet their business requirements and empowers agents to find the most relevant KB articles quickly.
Additional features include:
For more details review Improve Knowledge Article search results with Dynamics 365 Relevance Search.
The Service Updates for Dynamics 365 online version 9.1.0 are now available.
Service Update 14 (188.8.131.521 or higher) resolved issues include:
Service Update 16 (184.108.40.2064 or higher) resolved issues include:
Microsoft Dynamics 365 (on-premises) Update 2.3 is now available.
Resolved issues include:
Overview and Release Details: https://blogs.msdn.microsoft.com/crminthefield/2018/12/12/podcast-and-overview-microsoft-dynamics-365-on-premises-update-2-3/
Knowledge Base Article: https://support.microsoft.com/en-us/help/4467675
Download link: https://www.microsoft.com/en-us/download/details.aspx?id=57523
The latest update to the Field Service solutions for Dynamics 365 is now available. This release is compatible with Dynamics 365 9.x.
Field Service enhancements (v220.127.116.11)
Feature updates include:
For more information, review Release Notes for Field Service Version 8, Update Release 3.
The latest updates to the Project Service Automation solutions for Dynamics 365 are now available. These releases are compatible with Dynamics 365 9.x.
Project Service Automation (v18.104.22.168) Enhancements
Project Service Automation (v22.214.171.124) Enhancements
To update to these releases, visit the Admin Center for Dynamics 365 solutions page to install. For details, refer How to Install, Update a Preferred Solution.
The latest updates to the Voice of the Customer solutions for Dynamics 365 are now available:
Voice of the Customer version 9.0.1371.8 is compatible with Dynamics 365 version 9.0 and above.
Voice of the Customer version 9.0.1371.7 is compatible with Dynamics 365 version 8.2.
New and updated features:
The latest update for Dynamics 365 for Marketing is now available. This update includes several new features, performance and stability improvements.
For more details on all the changes for Dynamics 365 for Marketing and how to get the update, review this announcement on the Dynamics 365 Customer Engagement Team Blog.
One of the fastest ways to lose sender reputation deliverability rates with email marketing is to generate a high number of hard bounces and spam complaints from your email blasts. Internet watchdog organizations keep an eye out for red flags in email content and sending behavior. They assign a sender reputation to each IP address that sends email. The lower the reputation the more difficult it is to land in an Inbox. Some of the key ways to maintain a good sender reputation is to:
Dynamics 365 for Marketing includes features that help customers meet these requirements. It can also check each message before it is published to make sure it conforms with the requirements. If any hard bounces are detected, Dynamics 365 for Marketing will stop sending to those addresses in the future.
For more information on how Dynamics 365 for Marketing can help implement good data quality for your marketing campaigns, review this post in the Dynamics 365 Customer Engagement Team Blog.
With the release of the new version of Dynamics 365 App for Outlook along with v9.0 and the new unified interface, organizations are transitioning from the legacy Dynamics 365 for Outlook client. There have been many questions about the new features, so to help our customers we’ve created a Dynamics 365 App for Outlook multi-part blog series.
The content will be based on a Dynamics 365 Customer Engagement (online) to Exchange Online environment, but much of the information will also be valid for hybrid and on-premise environments.
Part 6 – Working with Contacts:
Part 7 – Helpful Tips:
Part 8 – Email Governance:
The series is posted to the Dynamics 365 Customer Engagement in the Field blog.
Have you ever received this error after attempting to run a report in Dynamics 365?
Maybe you’ve tried removing and reinstalling the Connector, but the error remains. Before submitting a support case, check out this article from one of our Dynamics 365 Premier Field Engineers with guidance on how to troubleshoot and resolve the issue: Dynamics CRM Reports complaining Reporting extension(SRS Data Connector) is not installed.
As part of an ongoing effort to accelerate sales with OneMicrosoft, a video demonstration of Microsoft’s relationship analytics is now available. The Better Together video showcases how Office 365, Dynamics 365 and LinkedIn Sales Navigator are better together and empower customers.
The video showcases how Microsoft business applications give sales teams an advantage to close sales using:
The Microsoft Dynamics 365 AI for Sales service includes a user on-boarding video that highlights how Microsoft is democratizing data science and infusing machine learning to improve sales outcomes. Learn more about the features of the Dynamics 365 AI for Sales service and check out the on-boarding video here in the Dynamics 365 Community site.
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