Breaking news from around the world
Get the Bing + MSN extension
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
By default, Microsoft Dynamics 365 Government sets a user session timeout of 8 hours. A user is not required to log in with their credentials for up to 8 hours regardless of whether the user was active or inactive.
With the implementation of the Security enhancements: User session and access management, customers can now set their own session timeout limit for their individual Dynamics 365 instances.
For greater flexibility and better customer experience, Microsoft is moving the maximum session timeout duration from 8 hours to 24 hours. This will allow customers to set a custom session timeout duration between 1 hour and 24 hours.
If the previous 8-hour session timeout duration is required, customers will need to set a custom session timeout for all their Dynamics 365 instances.
Please refer to FedRAMP guidance on recommended inactivity and session timeout parameters for your organization.
Review the highlights of these enhancements in the following video: Security Enhancements: User session management.
As part of Microsoft’s ongoing efforts to stay up to date with industry security policies and best practices, the 9.0 update for Dynamics 365 (online) will begin requiring connections for customer engagement applications to utilize TLS 1.2 (or better). The in-market versions of the Unified Service Desk client desktops will be required to have the following registry entries set In order to connect to the CRM online instances running version 9.0:
For more information, please review the following articles:
Updates coming to Dynamics 365 Customer Engagement connection security
Microsoft Security Advisory 2960358
Portal capabilities version 188.8.131.52 for Microsoft Dynamics 365 is now available. This release includes an updated portal host and updated solution packages (new solution packages will be available after the portal host upgrades have been completed globally). The portal host will automatically be updated by Microsoft, but action must be taken by your organization to upgrade the solution packages.
Until the solution packages are updated, some enhancements will not be available to portal administrators and/or users. For instructions on how to upgrade the portal solution packages, please refer to this KB article.
New and updated features include:
For more information, review the release article.
Service update 5 for Microsoft Dynamics 365 9.0.0 (online) is now available.
This update resolves the following issues:
To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number by clicking the gear icon in the upper-right corner, select About and look for:
Service update 5 for Microsoft Dynamics 365 Online 9.0.0
Service Update 3 for Microsoft Dynamics 365 8.2.2 (online) is now available.
Some of the issues resolved in this update include:
For more information about the update, review the following KB article: https://support.microsoft.com/en-us/help/4056116
Service Update 32 for Microsoft Dynamics 365 8.2.2
Unified Service Desk update 3.1.0 is now available. The enhancements are primarily focused on aligning with the latest security enhancements in Dynamics CRM online version 9.0:
For more information, review the Unified Service Desk 3.1.0 is Released blog post.
With the goal of continuously improving quality, performance, usability, and responding to some customer feature feedbacks, Microsoft recently released an update for Dynamics 365 for Field Service and Dynamics 365 for Project Service Automation.
Field Service enhancements include:
Project Service Automation enhancements include:
For more details on the update, review this post in the Dynamics 365 Team blog.
Microsoft Social Engagement 2017 Update 1.10 is now available.
For more information, review the What’s new in Microsoft Social Engagement 2017 Update 1.10 article in the Dynamics 365 Team blog.
Social Engagement includes a feature that allows users to send posts to Azure Event Hubs by using Automation Rules in Social Engagement. The post content is sent in the form of a JSON object that contains the content of a post and its metadata.
As part of evolving functionality, Social Engagement is updating the JSON payload by replacing the post.profile.id field with a new post.profile.uri field.
The reason for the change is that the current implementation of the post.profile.id field is not source-specific. Consequently, the profiles of two authors with the same profile name on different platforms might end up having the same profile.id. Moving forward, post.profile.uri will also include a source-based identifier as part of the field value (for example: mse-tw://#12345678).
For more information on the impact of the this change and the timeline, please review this blog post on the Microsoft Dynamics 365 Team blog.
Microsoft and Adobe established a strategic partnership in an effort to help equip businesses to better respond to their customers in a digital environment. The joint efforts are are allowing enterprises to transform their customer experiences, and drive more efficient business processes. We are pleased to announce that the offering from the partnership: Dynamics 365 is now integrated with Adobe Experience Manager, Adobe’s industry leading content management solution in the Adobe Marketing Cloud. Available to both Microsoft and Adobe customers, this integration will help organizations optimize enterprise sales and lead management.
This integration will help solve some of the complex challenges such as:
Review the announcement here.
Several customers have requested an updated PowerShell script that can download the Dynamics 2016 pre-requisites and put them in a folder for installations without internet access. An updated script is now available.
Typically, PowerShell scripts are provided as a downloadable PS1 file, but for this version, the text and a txt download have been provided for review in the Dynamics CRM in the Field blog:
Microsoft publishes compliance guides and trust and transparency guides on the Service Trust Portal to demonstrate compliance with global standards and regulations and to provide customers with information on how we manage our cloud services and protect customer data. The Service Trust Portal includes a Compliance Manager application that can be launched to control management, integrated task assignment, evidence collection, and audit-ready reporting tools to streamline your compliance workflow.
The Service Trust Portal and Compliance Manager is currently in Preview and we need your feedback to make it as useful to you as possible. Have a comment or suggestion? Please use the Feedback button in the Service Trust Portal and tell us what you think.
The Microsoft Trust Center is an important part of the Microsoft Trusted Cloud initiative and provides support and resources for the legal and compliance community. It is an excellent resource for customers to learn how Microsoft implements and supports security, privacy, compliance, transparency in all our cloud products and services. For more information:
The Microsoft Security Response Center investigates all reports of security vulnerabilities affecting Microsoft products and services. If a customer believes they have found a security vulnerability in a Microsoft product, then they are asked to report it and Microsoft will work with them to investigate it.
Please note: The Microsoft Security Response Center does not provide technical support for Microsoft products.
If you believe you have found an issue that meets the definition of a security vulnerability and is not resolved by the 10 Immutable Laws of Security, please send an e-mail to email@example.com. To help us better understand the nature and scope of the possible issue, please include as much of the below information as possible:
For more information, review this bulletin in the Security TechCenter.
Microsoft provides announcements on features that will be deprecated from the Dynamics 365 Customer Engagement capabilities to assist Administrators and IT professionals with future planning and releases. “Deprecated” means Microsoft intends to remove the feature or capability from a future major release. The feature or capability will continue to work and is fully supported until it is officially removed. This deprecation notification can span a few years. After removal, the feature or capability will no longer work.
To see the list of current and past announcements, please review the Important Changes article on the Dynamics 365 Documentation site.
With the release of Dynamics 365 (online) version 9.0, there are some changes coming with the developer documentation:
The SDK is a combination of documentation and resources that developers use to build software. Until now, we were using the term “SDK” to refer to the developer documentation for Dynamics 365 Customer Engagement and for the download package containing assemblies, tools, and the offline version of the documentation. To clear up this confusion and to be consistent with the terms we use for all our documentation, we will now refer to the developer documentation as the Developer Guide.
In addition to the name change, customers will now be able to download the individual documentation, tools and sample code as needed rather than the entire package. The client scripting or client API has also been restructured to allow for better search results for individual APIs by providing dedicated pages for each and the entity metadata is being leveraged to generate reference documentation for most entities in the system together with a complete list of all the properties, attributes and relationships.
Take a look at What’s new for Customer Engagement developer documentation in version 9.0 for more information on this update.
Dynamics CRM Server-Side Sync allows customers to capture logs which can aide in troubleshooting issues with user mailboxes. The alerts are shown on the alerts wall or the alerts section in the mailbox or email server profile records. If all the errors, information and warnings are being captured, then it can appear as though server-side sync is filling up the TraceLogBase table.
Customers have the option to remove the information they don’t want to capture from the database by creating a bulk delete job:
For more information, review this post on the CRM in the Field blog.
Microsoft is pleased to announce the newly updated Customer Engagement technical journey is now available online, with the addition of seven new technical training webcasts. This resource is primarily available for Partners, but customers can access some of the information in the Microsoft Partner Network Support page.
The Technical webcasts are available for Partners, but Customers can also join them as Guests. Sessions are being offered in the Americas, Asia Pacific and EMEA with some beginning in December 2017:
Please note: Additional dates and languages will continuously be added throughout FY18; please check back frequently.
New Field Service courses are available in the Microsoft Dynamics Learning Portal:
Agreements, Inventory, and Purchasing
Mobile and Dispatch
Setup and configuration
Field Service Assessment
Field Service exam MB2-877 (available December 2017)
Help us improve Microsoft Dynamics 365 and its family of products and solutions by discussing ideas, providing suggestions, and giving feedback. Use the forums listed on the Ideas page to share your thoughts. Search through the existing ideas, before suggesting a new one, and you can vote on them to help increase visibility.
Business Applications communities