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2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
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The October ’18 wave of business applications released from Microsoft provides customers with significant capabilities to transform their business. These new services and capabilities include:
For more information, download the October ’18 Release notes here and review the following links:
What’s new in version 9.0
What’s new in version 9.0 for Developers
Online features for Dynamics 365 Customer Engagement
On-Premises features for Dynamics 365 Customer Engagement
Dynamics 365 AI for Customer Service is a suite of products designed to help provide better customer service experiences through the power of artificial intelligence (AI). Microsoft is excited to announce the availability of Dynamics 365 AI for Customer Service Insights for public preview.
For more information on the features, review this blog post and start the preview at Dynamics 365 AI for Customer Service Insights.
The November 2018 Service Update for Dynamics 365 online version 9.1.0 is now available.
Service Update 8 (9.1.0000.0829 or higher) resolved issues include:
· When attempting to view records for quote products in advance find, no values appeared when only a base money field was present.
· Optionset columns displayed backend integer values instead of text values.
· The lookup filter was not functioning in on-premises environments.
· The sequence number for products mismatched between Opportunities, Quote, and Order Lines.
· When merging two contacts, the first name and last name fields were not being selected by default.
In response to feedback on the differences in search behavior between the legacy web client interface and the Unified Interface, Microsoft made changes to the Unified Interface's search behavior, so it aligns with the behavior of the legacy web client interface. Before the change, the Unified Interface used the lookup views for both the display view (defines the columns shown in your returned search results) and the search view (defines the columns against which the search is made). With the change, the Unified Interface now uses quick find views for the search view. Customers can now leverage the added performance of indexing in quick find views when specifying the columns for the search results.
If your organization currently uses the legacy web client interface, there is no change. For those upgrading to the Unified Interface, review this blog post for instructions on how to prepare for the change.
Microsoft is pleased to announce the latest updates to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. These releases include improvements to quality, performance and usability. To update your instance, visit the Admin Center for Dynamics 365 online, and find the solutions page to install the preferred solution.
This release is compatible with Dynamics 365 9.0.x.
Some of the resolved issues include:
For more information on the features included in this release, review this blog post.
This release is compatible with Dynamics 365 9.1.x.
Some of the enhancements and resolved issues include:
The latest update to the Field Service and Project Service Automation solutions for Dynamics 365 is now available. This release includes improvements to quality, performance, and usability, based on customer feedback and requests.
Field Service enhancements (v22.214.171.124) – This release is compatible with Dynamics 365 9.0.x
Some of the resolved issues:
Field Service enhancements (v126.96.36.1996) – This release is compatible with Dynamics 365 9.1.x
Some of the enhancements and resolved issues include:
The latest update of Dynamics 365 for Marketing is now available. This is the first major update to the product since its release earlier this year. To benefit from this update, customers must manually apply it to each of their Dynamics 365 for Marketing instances as described in this article, Keep Marketing up to date.
New and updated features:
For more information on the features included in the update, review this blog post. Review the Dynamics 365 for Marketing: Set up DKIM for your sending domain for more details on how to improve the performance metrics for delivered marketing emails.
Microsoft has continued to expand and develop its portfolio of capabilities under the Dynamics 365 umbrella to support CRM, ERP, and human capital management (HCM) processes by integrating with Office 365, Power BI, PowerApps, and Azure. Nucleus Research conducted an analysis of customer case studies and identified that Dynamics 365 delivers $16.97 for every dollar spent, an ROI significantly higher over the industry average of $7.23 and $8.71 for both ERP and CRM, respectively. For more information, review the report.
For more Dynamics 365 customer stories, visit this site.
The number of organizations adopting PowerApps to support their digital transformation continues to increase. This month Microsoft introduced new customer stories that illustrate how PowerApps apps are impacting customer operations.
Find more PowerApps customer stories here.
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