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As of October 5, 2018, Dynamics 365 (online) version 8.2 in the Dynamics 365 Government environment requires connections to the Customer Engagement applications to utilize Transport Layer Security (TLS) 1.2 or higher. This aligns with updated Microsoft and industry security policies and best practices.
Please note: This change only affects Microsoft Dynamics 365 Online Customer Engagement, not on-premise versions.
What is the change: All Dynamics 365 Customer Engagement online versions support TLS 1.0, 1.1 and 1.2, but to comply with federal requirements, Microsoft will begin blocking connections to the product from clients or browsers that are using TLS 1.0 and 1.1.
How will customers be impacted: All supported browsers for Dynamics 365 Customer Engagement (versions 7.x – Version 9.x) currently comply with the TLS 1.2 standards and will continue to work as before. If customers have disabled the TLS 1.2 protocol on their browser or utilize a custom Windows client built with .NET 4.5.2, they will lose connectivity to organizations with Dynamics 365 (online), version 8.2. For customers who have deployed a non-Windows application that connects to a Microsoft Dynamics 365 Customer Engagement instance, they will need to verify that the technology stack used supports TLS 1.2.
For details on how to avoid or mitigate the impact and examples of errors, review Microsoft Dynamics 365 Customer Engagement (online) to require TLS 1.2 for connectivity.
Microsoft has been listening intently to customer feedback since the Dynamics 365 Unified Interface was introduced. Customers have found the navigation model to be too complex. As part of the October update, Microsoft has taken some steps to improve the product navigation. The latest UI update comes with some changes to the sitemap. These changes will be the default experience for new email trials and will eventually roll out to the entire community.
Some of the changes include:
Review this announcement to see examples of the updates in the site map and the command bar.
If you’ve monitored the metrics and analytics of Dynamics 365 then you have probably used the Organization Insights solution. If you've managed Dynamics 365 (online) tenants and instances, then you've used the Dynamics 365 Admin Center. With the merge of Common Data Service and the Dynamics 365 platform, Microsoft is launching a new Power platform Admin Center to allow customers to view Customer Data Service for Apps analytics without having to install a separate solution. The Power platform Admin Center will also include admin settings. For more information on the analytics, view Common Data Service for Apps analytics. Once customers confirm they see the new Common Data Service for Apps analytics, then they can remove the Organization Insights managed solution.
The Power platform Admin center will continue to add functionality until this becomes the only admin center to accomplish all tasks related to Power platform. Until the move to the Power platform Admin center is complete, customers can still manage their admin settings for Customer Engagement as usual, but keep in mind that many of these settings:
...are moving here:
For more information about the Power platform admin center, review:
Preview: Introducing the Power platform Admin center
New Dynamics 365 (online) support center
Manage Common Data Service for Apps Settings
NOTE: This topic is pre-release information and is subject to change.
In the first half of calendar year 2019, Microsoft will introduce the suite of Business Applications capabilities and features designed to meet workloads at Impact Level (IL) 5, as defined by the Department of Defense (DoD). This means Dynamics 365 Government will soon be available in Microsoft’s DoD cloud which is for the exclusive use of the DoD. This suite of business application is designed to provide DoD customers seamless integration with Office 365.
Microsoft is also expanding the Dynamics 365 capabilities and features to begin supporting the complex regulatory compliance requirements of the DoD, to include processing DoD controlled unclassified information. We’re making major progress in delivering this environment and are on track to make Dynamics 365 Government for IL 4 generally available to customers with regulations that require it by end of this calendar year (2018); authorization to follow in 2019.
For more information, review this post on the Microsoft Industry Blog.
The latest update of Dynamics 365 for Marketing is now available. This update provides many performance and stability improvements, plus a few new features. To benefit from this update, customers must manually apply it to each of their Dynamics 365 for Marketing instances as described in this article, Keep Marketing up to date.
For more information about the update, review this post and for the announcements, review this post.
The latest update to the Field Service and Project Service Automation solutions for Dynamics 365 are now available. This release includes improvements to quality, performance, and usability, based on customer feedback and requests.
Field Service enhancements (v18.104.22.168)
Resolved issues include:
Project Service Automation (v22.214.171.124) Enhancements
For more information on the features included in the releases, review this blog post.
The Microsoft Social Engagement 2018 Update 1.9 is now available.
New and updated features:
For more information visit What’s new in Social Engagement.
The public preview for Dynamics 365 (on-premises) version 9.0.2 is now available through the Insiders Program https://experience.dynamics.com/insider/. For customers who have never enrolled in the Insider program, a registration is required. Once signed in, customers can select Dynamics 365 v9.0.2 to access the English language (en-us) download and 90-day trail key. Customers also have the option of downloading and testing the following components: Dynamics 365 for Outlook v9.0 and the Dynamics 365 version 9.0 Report Authoring Extension (with SQL Server Data Tools support). Reminder: Do not test with production data or as a production environment.
The October 2018 Updates for Dynamics 365 online versions 9.x are now available.
The naming conventions for versions 9.x have changed to clarify the link between the version number and service update. For example, Service Update 14 will correspond to version number 14XX. Occasionally a Service Update will be canceled and all the associated fixes will be rolled into the next Service Update, thus the Service Update numbers will not always increase incrementally. For more information about the October service update for Dynamics 365 (online), review this blog post.
Microsoft Dynamics 365 9.1 (online) Update (9.1.0.0012 or higher) updates and resolved issues include:
Service Update 1 for Microsoft Dynamics 365 9.1 (9.1.18101.0001 or higher) updates and resolved issues include:
Microsoft introduced Dynamics 365 two years ago to tear down the traditional silos of customer relationship management (CRM) and enterprise resource planning (ERP). Microsoft set out to reimagine business applications as modern, unified, intelligent and adaptable solutions that are integrated with Office 365 and natively built on Microsoft Azure. With the release of new AI and mixed reality applications, Microsoft is taking another step forward on the journey to help empower every organization on the planet to achieve more through the accelerant of business applications.
Microsoft is happy to announce the following new class of AI applications that will deliver out-of-the-box insights by unifying data and infusing it with advanced intelligence to guide decisions and empower organizations to make informed actions:
Dynamics 365 AI for Sales: Helps salespeople prioritize their time to focus on deals that matter most, offers a detailed analysis of the sales pipeline, and surfaces insights that enable smarter coaching of sales teams.
Dynamics 365 AI for Customer Service: Surfaces automated insights that help guide employees to take action and leverage virtual agents to help lower support costs all without writing any code.
Dynamics 365 AI for Market Insights: Helps empower marketing, social media and market research teams to make better decisions.
For more information on the offerings and to see them in action with Microsoft CEO, Satya Nadella and a member of the Dynamics 365 engineering team, review this announcement.
Microsoft is pleased to announce a new integration between Azure IoT Central and Dynamics 365 for Field Service, coinciding with the general availability of Azure IoT Central. When customers encounter unplanned outages in a traditional break-and-fix service model, they expect a well prepared technician to respond immediately. Unplanned outages can cost the customer quite a lot: $647 billion is lost globally each year when assets, machines, equipment, and systems are unavailable. Harnessed by Internet of Things (IoT)-enabled assets, it is possible to catch issues before they occur, and then plan for scheduled maintenance. However, implementing integrated solutions from IoT devices all the way up to business applications can prove challenging and complicated, and often calls for an interdisciplinary understanding of IoT and business application systems such as CRM or ERP.
Microsoft has made it our mission to provide a powerful yet simple, get-started experience to integrate Azure IoT Central with Dynamics 365 for Field Service in minutes, so that organizations are able to quickly move from idea, to pilot, to production, without requiring code expertise.
For more information about Connected Field Service for Azure IoT Central, check out this blog post, this overview, and these quick tutorials.
Unified Interface uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation. Today users land in the legacy web client experience as soon as they sign in, causing confusion if they have their workloads defined in apps. Upcoming changes to the new trials and new Common Data Service (CDS) for Apps environments will help simplify this experience. Users will land on the app selection page when they sign in instead of the legacy web client application and this page will showcase applicable app modules to the user. When creating a new app module, customers will only have the option to do so based on the Unified Interface and not the legacy experience.
For more information on the changes and to sign up for a trial, review this blog post.
Channel Integration Framework is a cloud-to-cloud extensible framework—set of APIs (methods, events, and protocols)—to build and integrate immersive communication experience. This allows third-party communication widgets running on channel provider cloud to interact with Dynamics 365. With this framework, customers can bring their own (third-party) channel provider or channel aggregators into Dynamics 365 Unified Interface Apps, where the Channel Integration Framework acts as an interface between the channel providers or aggregators and Unified Interface Apps.
For more information, review this blog post.
The Office 365 Admin Center provides health information for multiple cloud services to include Dynamics 365. Some customers require greater visibility into monitoring the service health of their Dynamics 365 instances, but users must have the appropriate roles within Office 365 to access the messages in the Admin Center. Customers can use the Office 365 Service Communications API to query and get the current service status specifically for Dynamics 365. For more information and sample queries, review Monitoring Dynamics 365 CE service health and messages using the Microsoft Office 365 Service Communications API.
Review this step-by-step instructional guide on how to trigger a plug-in in Dynamics 365 Customer Engagement when Product License is updated in Office 365 for a Dynamics 365 user.
Microsoft Dynamics 365 has infused built-in AI since early 2016 with embedded intelligence such as the Relationship Assistant, Email engagement and forecasting features. One of the newest additions to the AI features is Dynamics 365 is AI for Sales. For more information about this new feature and to watch a demo, take a look at this post on the Dynamics 365 Community site.
Connecting with tech professionals and posing questions to the experts who build the tools you use every day. Nothing compares to experiencing Microsoft Ignite in person—but even if you couldn’t make it this year, you can still benefit from the learnings and inspiration. Here’s your chance to see the sessions you missed that everyone else is talking about. Take a look at the On Demand Sessions. There are over 100 sessions for Dynamics 365 including topics on Adobe Marketing Cloud, Common Data Service for Apps, data migration from on-premise to the cloud and business transformation with AI.
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