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Beginning with the July 2017 update for Dynamics 365 online (version 9.0 of the Customer Engagement platform), Microsoft will require connections to customer engagement applications to utilize Transport Layer Security (TLS) 1.2 or better. TLS is a protocol that is an industry standard designed to protect the privacy of information communicated over the Internet. TLS is used in many web browsers and applications that communicate over HTTPS and TCP.
With the July 2017 update for Dynamics 365 online, connections will be blocked for clients or browsers that are using TLS 1.0 and 1.1. Versions 8.x and 7.x of Dynamics 365 Customer Engagement will not be affected with this change, and will continue to provide support for TLS 1.0, 1.1, and 1.2.
Note: This change only affects Microsoft Dynamics 365 online, not on-premise versions.
Review the Updates coming to Dynamics 365 Customer Engagement connection security article for more information on how customers will be impacted and what to do to avoid it.
Microsoft is excited to announce the release of the source code for Dynamics 365 – Portals. The source code is released under an MIT license and is consistent with the code used to host the July 2017 portal release (version 8.3). The source code supports online and on-premise deployments and with it, customers can modify the asp.net code that is used to run their portals.
Note: This is a one-time, as-is, sample release with no support and no plans for updating it
Review this post on the Microsoft Dynamics 365 Team blog for more information about the portals source code and how to download it.
Microsoft acquired Adxstudio in 2015 for its compelling customer engagement features and over the last two years, has natively built them into Microsoft Dynamics 365. During that transition, Microsoft continued supporting the legacy Adxstudio Portals v7 product.
Microsoft began the process of ceasing new license sales for the legacy Adxstudio Portals v7 product in late 2016. As a continuation of this effort, formal support for legacy Adxstudio Portals v7 will end on August 1, 2018. Customers are asked to transition from legacy Adxstudio Portals v7 to Microsoft Dynamics 365 – Portals and Microsoft will provide support channels to assist.
There are three transition options for customers to consider:
For detailed information about the transition and support options, review this post on the Microsoft Dynamics 365 Team blog.
Service Updates 7 and 8 for Microsoft Dynamics 365 8.2.1 are available.
Some improvements include:
Review the Microsoft Dynamics CRM Online releases page for more information on the latest updates.
Service Updates 8, 9 and 10 for Microsoft Dynamics CRM Online 8.1.1 are available.
Update 0.3 for Microsoft Dynamics CRM 2015 On-Premise is now available.
Package updates are released for the:
Review the Podcast and Overview for the release on the Dynamics CRM in the field blog and get download information from the Knowledge Base article.
Microsoft Social Engagement extends listening and engagement capabilities to LinkedIn Company Pages customers administer. Customers can interact with their audience and analyze the data from the pages directly in Microsoft Social Engagement. The Microsoft Social Engagement 2017 Update 1.8 is now available. In addition to some new features, an issue was fixed in User Management to allow users to clear search inputs.
Microsoft Dynamics 365 Portal Capabilities 188.8.131.52 Release is now available.
Review the Knowledge Base article and What’s new in portal capabilities for Dynamics 365 for more information.
Organization Insights for Dynamics 365 (online) provides important adoption and usage metrics and tools to help customers stay ahead of performance and support issues.
Key features include:
For more information and to try Org Insights, visit the AppSource.
Get the most up to date training and eLearning information for Dynamics 365 from the Help Center. The Training & Adoption Kit for Dynamics 365 is also available for download which includes user guides, quick reference cards, eBooks for end users and admins. Feel free to modify the content and distribute to your customers.
Want to know what new features are available for both online and on-prem customers? Then check out What’s new in Microsoft Dynamics 365.
Microsoft offers open remote and onsite workshops for Premier Support Customers for Dynamics 365 and CRM. All are welcome to attend the open workshops, but seats are limited. Customers interested in attending or scheduling a workshop should contact their Technical Account Manager (TAM) for more information.
Here are some of the upcoming workshops around the globe (in order by Registration Close date):
At the Microsoft Ignite 2017 conference, some tips and tricks were shared during an interactive discussion on how to deploy and manage Microsoft Dynamics 365 for Sales and Service.
Some of the information includes:
For more information, review this post on the Dynamics CRM in the field blog.
Help us improve Microsoft Dynamics 365 and its family of products and solutions by discussing ideas, providing suggestions, and giving feedback. Use the forums listed on the Ideas page to share your thoughts. Search through the existing ideas, before suggesting a new one, and you can vote on them to help increase visibility.
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