There is a reason that "Google" quickly became the go to for all things search. A simple white screen with one box. Type what you are looking for and a million results will follow. 

People do not need to be trained to use Google. (in general)

On the other hand if you do get trained in some of the search techniques or advanced search techniques amazing extra value is delivered (for instance, filtering occurs). What you don't want a million results? OK, fine tune your search criteria. What? There is a trick to that? Yes, there are advanced Google skills.

Now apply this same concept to the speed of technology change. OUCH!

"Everything is changing"

"I can't keep up"

"I learned something yesterday that is slightly different today"

These are some of the biggest challenges that business leaders face today. How do they manage the impact of change on their processes, their staff and with the technology products they so depend on? Change Management is one thought and change management is starting to be part of most all projects, BUT change management techniques also must adjust to the speed of today's change. 

Similarly to the shift from traditional marketing, to marketing with the impact of social. Change Management must also adapt to the world of the cloud and Software As a Service (SaaS). The technology world went from 2 year major upgrades to 1 year major upgrades to 6 month major upgrades to was there an upgrade? The SaaS drip, drip, drip software growth utopia.

Business needs software that can manage their complex needs, but they also need software that can be simplified and flexible. This is one of the interesting beauties of the Microsoft Dynamics 365 platform approach. The foundation is solid technology, proven technical, coding, database and design best practices, and the details are configurable. 

Can you purchase configured modules? Yes

Do you still want to configure them? Yes

Just as each user uses Outlook slightly differently, there are choices for how you might want to approach even the canned modules.  So how do you really get to that place of simplicity? This is where working with people becomes quite interesting.  In an ideal team, each team member contributes how they might approach a given problem and then the team and team leadership figure out the solution that makes the most sense for the audience. This ability to listen to how others might approach a problem is a key skill to keep in mind and one not always found.

I remember a side conversation with one of the geniuses I had the gift of talking with. He said it best .. When building an application sometimes we have to remember to build for the average person, not the vocal and more advanced member of the project team or solution matter expert (SME) audience. The person who is busy, who is focused on their work and who perhaps just wants to be empowered in their position without a lot of heavy training.