After 1029 days, the much awaited “The CRM Field Guide – How to CRM Like an MVP with Microsoft Dynamics CRM” is released! This 945 page book is the combined efforts of 19 MVP authors and MVP Julie Yack, our editor and publisher. It is comprised of 25 chapters that pretty well cover the CRM landscape. Yours truly authored Chapter 9 – Marketing Automation Best Practices.

The book is available at in both Print and E-Book formats. It is also available at