I’m a Microsoft Dynamics CRM Consultant based in United Kingdom. I have been working with Microsoft Dynamic CRM for five years (since CRM 1.2). My expertise lies in Implementing, customizing and extending Microsoft Dynamics CRM database design development.
Recently while publishing CRM 2011 email router on our CRM 2011 system we started seeing following error
#17174 – An error occurred while validating the e-mail message with subject “email subject” in mailbox “mailbox email”. Microsoft.Crm.Tools.Email.Providers.EmailException: E-mails for address “mailbox email”. in forward mailbox could not be processed as the e-mail address is not associated with any approved forward mailbox user or queue record in CRM.
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.CheckForApprovedForwardMailboxUsersOrQueue(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.ValidateMessageInternal(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.ValidateMessage(EmailMessage emailMessage)
Step 1 -> Log in to CRM system and go to Settings.
Step 2 -> click business management and then Queues.
Step 3 -> select view called “Queues: Primary Email (Pending Approval)” , this will return relevant queues for which email address is not approved yet
Step 4: select all of them and hit Approval email button , this should resolve this issue.
Hope this helps
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