On February 7th 2014 at approximately 5:30 PM UTC a small subset of CRM Online orgs served from an EMEA Datacenter became intermittently inaccessible. The issue was escalated by customer support and resolved by Microsoft Service Engineering using documented mitigation procedures. This issue affected less than 0.1% organizations in the region.
Intermittent sign-in issue for a small subset of customers. Users who already had an established connection would not have been impacted while users trying to establish a new connection were impacted.
Incident Start Date and Time
February 07, 2014 5:30 PM UTC
Date and Time Service was Restored
February 07, 2014 6:40 PM UTC
Root cause was a DNS registration failure.
Hardware configuration monitoring and alerting
During hardware build out, expand on existing automation of configuration checks.
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