For the latest updates to this post please visit the original posting here: Dynamics CRM: A Great Fit for HelpDesk Functionality

Here at PowerObjects, we know that Dynamics CRM is a great fit for just about any department in any business. We implement various CRM and XRM systems in Dynamics CRM. Did you know that Dynamics CRM is also an awesome fit for a HelpDesk system? In fact, it can do more than many purchased third party help desk systems. How do we know we can do this? We did it ourselves at PowerObjects. Everything we do is within CRM, including our internal HelpDesk. Our support team uses CRM to track issues, assets, and escalations. And we have also done for our customers.

No matter the size of your HelpDesk, there’s always somewhere you could be more efficient. Let us help your HelpDesk become a well-oiled machine- contact us about our CRM 2011 HelpDesk Solution. It’s a great fit for us, and it’ll be a great fit for you!

CRM 2011 HelpDesk Solution

(All items listed are optional- you may just want/need parts of our solution, and that’s ok!)

  • Asset Tracking and Management (including an image drag and drop)

CRM 2011 help desk functionality

  • Escalation Workflows
  • Ticket and Issue tracking
  • Tracking of IP Addresses
  • Automatically synchronize with various sources
  • Synchronize with Active Directory

CRM 2011 help desk - server

  • Automatically send end-users surveys to ensure satisfaction
  • Communication Workflows: send e-mail updates automatically
  • Track Server Performance
  • Automatically assign Cases to appropriate users based on types
  • Portal Opportunities to allow non-CRM users to submit issues

And the best part of it is the automation and synchronization capabilities. Here’s what our CRM 2011 HelpDesk synchronization architecture looks like.

Wondering how your company can use Dynamics CRM for a HelpDesk solution? We’re happy to help–contact PowerObjects today.

Happy CRM’ing!

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