Text Analytics

In today’s fast-paced world, it seems everyone suffers from a little bit of FOMO (the Fear of Missing Out), but no worries! As you’ve come to expect, Dynamics 365 has the answer. In today’s blog, we will describe the tremendous potential benefits of Text Analytics.

Let’s start with a definition: Text Analytics is the method of sorting unstructured data into meaningful relationships and patterns. Included in Microsoft’s Cognitive Services suite, Dynamics utilizes the Text Analytics API to employ existing Azure Machine Learning capabilities, including sentiment analysis, key phase extraction, topic detection, and language detection.

OK, now we know what you’re thinking: what do customers gain from using Text Analytics? We’re glad you asked.

Enabling Text Analytics in your Dynamics environment is easy – just contact your CRM Admin. You’ll very quickly realize the benefits. And there’s more good news: the first 10,000 Text Analytics requests each month are free, so you’ve got nothing to lose by trying it – well, except for your FOMO…

Machine Learning is just one of the many features we are excited about this year. To learn more, check out this post: The Force is Strong with this Version: Top New Features in Microsoft Dynamics CRM 2016 Online.

Happy CRM’ing!