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As promised folks, here is a follow-up to Microsoft Dynamics CRM 2011 Activity Feed, Part 1 – Getting Started post. This second part looks more into the functionally of the solutions as well as demonstrate a couple neat things you can do.
Let's jump right in…..
Once you have selected all the entities you would want to follow, and have published the customizations, you are now ready to start Working with Activity Feeds.
The first thing I want to point out is that when you define the entities you follow in the Microsoft Dynamics CRM 2011 Activity Feed Configuration entity, you also have the option to display the 'Feed' within the entity's record.
By checking off the box will enable the feed in the 'What's New' area, as well as in the Account Record.
Here's a screenshot of an Account:
Note: all posts in your record will also appear in your 'What's New' area.
One of the featuresin the Activity Feed that Chatter users like is the ability to create and follow Groups.
Here's what you can do.
Once a Group is created, the owner can then share the group with other group members. Note: once shared with other users (or teams), the user will still have to select the Follow Group option.
Voila… Activity Feed "Groups"! I should also mention, there is no out-of-box 'request to follow group' or option for daily, weekly updates. Once you follow a group, the group posts will display in the 'What's New' area, as well as within the Group record.
Give it a try……happy CRM'ing.
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