In its simplest expression, a customer relationship management system helps you connect better. To this end, Microsoft Dynamics 365 Customer Engagement (CRM) puts at your disposal several tools: these include web-based, interactive portals allowing you to connect with your clients, partners or employees, depending on your specific needs.
Easy to set up without HTML or code, preconfigured Dynamics 365 portals allow you to connect, communicate and collaborate directly. In the case of client portals, they maximize customer engagement by providing them with a direct channel to your organization, facilitating processes and freeing up your service and support representatives.
Here are just a few ways Dynamics 365 portals can benefit your organization:
With all these benefits, the portals provided by Dynamics 365 Customer Engagement provide a great tool for interaction and engagement by allowing your customers to interact with your organization, freeing up your employees to focus on their priorities and provide a higher level of customer service.
By JOVACO Solutions, Microsoft Dynamics 365 implementation specialist in Quebec
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