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  • Blog Post: Understanding and Personalizing Dashboards in Microsoft Dynamics CRM 2013

    Dashboards in Microsoft Dynamics CRM 2013 act as a tool to get you up to speed and in-context with the areas of your business that you care about each time you open Dynamics CRM. They can assist you in anything from pursuing the best leads for that day, to following up on your most urgent activities...
  • Blog Post: New Features and Pricing Updates for Microsoft Dynamics CRM Coming Soon!

    Microsoft announced that Microsoft Dynamics CRM Spring 2014 Wave, the next release for Microsoft Dynamics CRM, will include new capabilities across customer service, marketing, and sales, as well as an update to its pricing and editions! New License Edition – Microsoft Dynamics CRM Online Enterprise...
  • Blog Post: 8 Ways Businesses Work Faster with Microsoft Dynamics CRM

    Microsoft Dynamics CRM 2013 is widely known for its ability to improve front-office productivity and efficiency for organizations, ultimately adding to the list of ways that it increases profitability.  Aside from the obvious process automation and streamlining, there are a number of ways that Microsoft...
  • Blog Post: Dynamics CRM Webinar – Using Metrics, Sales, and Marketing Automation to Boost Your Business Results

    Wouldn't it be great if your business could have an automated sales and marketing machine, fine-tuned and tailored just for your organization that would enable you to manage your business with real time information and metrics? Well now it can! Join us on  March 25  at 12:00 p.m. ET for an informative...
  • Blog Post: How Marketing Generates Revenue and ROI with CRM

    Tracking campaigns, leads, and existing customers are hugely time-consuming tasks when a marketing manager does them manually. Slower campaign launches are inevitable, and the returns on investment usually fall short of targeted goals. Marketing automation provides an intuitive and efficient solution...
  • Blog Post: Why It Matters Where You Access Your Sales Intelligence

    Sales intelligence—the knowledge that strengthens a sales force and enables it to accomplish more—comes in many varieties and from many places. A 2013 survey by the Aberdeen Group reveals the benefits of sales intelligence when used properly. Unsurprisingly, the most successful businesses have significantly...
  • Blog Post: Microsoft Dynamics CRM Demo: An Easy, On Demand Way to Try Before You Buy

    Are you just beginning the process of researching CRM solutions for your business?  Are you not quite ready to reach out to vendors to request a formal demo or start a free trial?  If so, you’ll be excited to know that Microsoft now offers something called the Dynamics CRM test drive.  Find it here ...
  • Blog Post: Gartner Report Says Cloud and CRM Will Drive Enterprise Software Purchases in 2014

    Whether a company is dealing with legacy software or is preparing to run new software in the cloud, security is a serious concern, according to a 2013 Gartner report. Many organizations will look to beef up their security in 2014, as the global information network becomes more open than ever and business...
  • Blog Post: 4 Noticeable Ways Microsoft Dynamics CRM Can Lighten Your Workload!

    As a sales and marketing professional, multi-tasking various work activities has never been my strong suit.  Luckily, it doesn’t have to be with Microsoft Dynamics CRM and its diverse functionality that helps me complete my day-to-day activities.  Whether it’s following up with leads and clients, generating...
  • Blog Post: Four Ways to Accelerate Cash Flow with Mobile CRM

    Mobile CRM helps to shorten the sales cycle, gives staff members the tools they need to research ordering history,  generate contracts, and prevent work orders from getting lost or misinterpreted. Automatic scheduling speeds service and sales calls and allows technicians to spend more time solving problems...
  • Blog Post: Webinar – Best Practices in Marketing Automation and Dynamics CRM – January 8

    Did you know that organizations using a CRM solution, like Microsoft Dynamics CRM , can gain up to a $44 return to every $1 spent on email marketing? Imagine what you could achieve and save if you had an automated sales and marketing machine, fine-tuned and tailored just for your organization. Join...
  • Blog Post: Is an Integrated Marketing Automation and CRM System Right for You?

    Marketing Automation software serves a company's marketing department beyond what a CRM system does, and a CRM system serves sales and other departments. When integrated, Marketing Automation and CRM tools enhance each other, resulting in even more and better-qualified leads and, ultimately, more...
  • Blog Post: Microsoft Dynamics CRM 2013 vs. Salesforce.com: Why Microsoft is the Better Investment

    With the recent release of Microsoft Dynamics CRM 2013, the choice between Salesforce.com and Microsoft Dynamics CRM just got a lot easier. Here are the key differentiators that make Microsoft Dynamics CRM 2013 the better investment: 1)      Office Experience Microsoft Dynamics CRM is a true...
  • Blog Post: Don’t Forget the Turkey!

    Every year our phones start ringing the Monday after Thanksgiving. The message - can you help us pull together our data for getting out our holiday cards? Over the years I have come to believe that this question is the single-best indicator of how much an organization needs CRM. As companies pass around...
  • Blog Post: 10 Questions to Ask a CRM Provider

    A successful CRM system starts with understanding the processes that you want it to improve. For this analysis, it is important that someone at your company looks at your business operations as a whole. If such a person does not exist, then pay an outside expert or, better yet, find a CRM vendor who...
  • Blog Post: Microsoft Dynamics CRM 2013 Unleashed – What You Need to Know

    AbleBridge was afforded early access to Microsoft Dynamics CRM 2013 which gave us the opportunity to actively review and provide feedback to Microsoft in the months leading up to the official release. As a Microsoft Partner, laser focused on Microsoft Dynamics CRM, we feel this is the best CRM release...
  • Blog Post: MarketingPilot Integration with Microsoft Dynamics CRM

    Microsoft purchased MarketingPilot late last year, and they wasted little time integrating it nicely with Microsoft Dynamics CRM. Many Microsoft Dynamics CRM ( www.mig.com/DynamicsCRM ) users were already employing MarketingPilot to add some marketing automation punch to their CRM, so the marriage made...
  • Blog Post: Improving Customer Service with Microsoft Dynamics CRM, Part 2

    In our last blog entry, we discussed Microsoft Dynamics CRM's automated customer service process flow and the CRM case form that displays all the information a customer service representative (CSR) needs to know about a customer's history in one window. This time out, let's look a little...
  • Blog Post: Implementing Microsoft Dynamics CRM: Choose or Lose

    As one of the largest Microsoft Dynamics partners in the mid-Atlantic, BroadPoint understands the importance of proper system design and deployment. Through our hundreds of implementations, we have seen (and experienced) many different processes, from the initial design all the way through going live...
  • Blog Post: How to Be Part of the 15% of CRM Users Who Are Satisfied

    When you start a CRM implementation project, you count on reaping benefits from your people using the system to its fullest potential.  In order for people to adopt and use your solution, they need to be satisfied with it. According to researchers from Nucleus, only 15% of users of Sales Force Automation...
  • Blog Post: Microsoft Dynamics CRM… Wedding Planner?

    Microsoft Dynamics CRM ( www.mig.com/DynamicsCRM ) isn't just used by businesses for customer relationship management, but also by many schools, governmental agencies, and nonprofit organizations for constituent relationship management. But Microsoft Dynamics CRM implementer and blogger JoeCRM has...
  • Blog Post: Storage in Microsoft Dynamics CRM Online

    The Microsoft Dynamics CRM team has published an article about storage for Microsoft Dynamics CRM Online on their blog, and it contains some useful tips on reducing your storage use to avoid approaching your storage limit. By default, you have 5GB of storage when you sign up for Microsoft Dynamics...
  • Blog Post: Creating Marketing Lists with Microsoft Dynamics CRM

    Good, up-to-date marketing lists are often the core of successful marketing campaigns, and Microsoft Dynamics CRM ( www.mig.com/DynamicsCRM ) enables you to quickly and easily create marketing lists. Microsoft Dynamics CRM has search features for managing and filtering accounts, contacts, and leads,...
  • Blog Post: Microsoft Dynamics CRM 2013 – Get Ready!

    Microsoft Dynamics CRM continues to evolve and Microsoft’s commitment to the product couldn’t be stronger.  This is especially evident in the investment they are making in the new reimagined experience they are delivering with Microsoft Dynamics CRM 2013.  General availability is scheduled for Fall 2013...
  • Blog Post: 3 Ways to Get Great ROI from Dynamics CRM

    Before you invest in anything, you want to know that it’s going to be worth it.  CRM software is certainly no exception.  Fortunately, there are a few ways to feel secure that you will get a great ROI from implementing and using Microsoft Dynamics CRM for your customer relationship management solution...