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  • Blog Post: What’s changed in Dynamics CRM 2013: Free eBook

    You've heard a lot about CRM 2013 , but have you had the chance to take a closer look? Microsoft has drastically changed the way we will work in Dynamics CRM;  the user experience is greatly enhanced as major improvements are now available for the benefit of all. Find out about the changes...
  • Blog Post: Top 6 Benefits of Marketing Automation in Microsoft Dynamics CRM!

    Marketing automation is one of the most crucial functions a CRM system can provide for an organization.  It drastically improves your abilities to engage with your prospects and customers in ways that are proven to work.  In fact, tools like real-time analytics literally let you see the results of your...
  • Blog Post: Turnkey’s Top 5 CRM Blogs of 2013!

    Turnkey Technologies, Inc. strives to be a resource for both existing users and for new customers interested in learning the basics of Microsoft Dynamics CRM.  We published a number of blogs regarding Microsoft Dynamics CRM in 2013, which we hope you were able to find helpful and informative!  Here are...
  • Blog Post: Microsoft Dynamics CRM 2013 Demo Events in San Diego and Irvine, CA

    Want to experience CRM 2013 in action? Join our upcoming Dynamics CRM 2013 breakfast seminars in San Diego and Irvine, CA to discover what’s new in CRM 2013. The event are complimentary and space is limited. Sign up today to save your seat. San Diego - Sign up now Irvine - Sign up now During...
  • Blog Post: CRM at Your Fingertips 24/7 with MOBILE CRM

    “He who walks in the middle of the road gets hit from both sides.”  – George P. Schultz   Do you ever have those times when you are out of the office and run into a situation where you wish you had your office with you? Have you had a customer ask you a specific question and you couldn’t answer it...
  • Blog Post: What Does Your Sales Team Know?

    The phone call started like this— Caller: “Hi Ken, I’m <her name is redacted to protect the innocent> and I’m your new account executive. Do you have a minute? I want to share with you all the great new stuff we have going on this year.” Sound familiar? This call was from...
  • Blog Post: Crestwood Associates is on our way to Convergence 2013!

    Microsoft Convergence 2013 is here! From March 18-21 Microsoft professionals are meetingin New Orleans to attend seminars and keynote speeches and find out about everything new and exciting for Microsoft in 2013. Crestwood Associates’ own John Kazanow and Rick Feterick will be in attendance and are certainly...
  • Blog Post: Microsoft Dynamics CRM 2011 – Mobility to Empower Your Sales Team

      “Perserverance is a great element of success. If you only knock long enough and loud enough at the gate, you are sure to wake up somebody.” – Henry Wadsworth Longfellow   The last thing you want to hear before walking into your customer’s office is, “Your Company’s service...
  • Blog Post: My Favorite CRM Button

    With all the great functionality packed into Dynamics CRM , I realized the other day that I have one favorite. This gem of functionality can be unleashed with one little button. It’s not a button that controls some great fancy customization we created (although we have a few of those). It is a...
  • Blog Post: Streamlining the Sales Team Processes with Microsoft Dynamics CRM

    A thriving and very active employment resource firm was experiencing some major obstacles and issues regarding their existing customer relationship software.  Having been on SalesForce.com for almost seven years, it was clearly evident they needed a more user-friendly CRM program. This company turned...
  • Blog Post: Microsoft Dynamics CRM Dashboards – Your Clear View to Analyzing

    A couple of months ago, a friend (and client) of ours accompanied my boyfriend and me to a local car show. The gentlemen are extreme classic car enthusiasts and attend these outdoor shows with much enthusiasm, vigor, and animation.  The joy on their faces as they review all the automobiles, walking up...
  • Blog Post: Siebel to Microsoft Dynamics CRM, The Tale of Microsoft’s Own Migration

    Last week I sat in on the very interesting webinar “Microsoft Saves $10M in TCO by Implementing New CRM System” from their Meet The Experts series. In this webinar Connor Marsden (US Director of Microsoft Dynamics CRM), Charles Lasco (Solution Manager, MSFT IT) and Tameem Mohammed (Developer Lead for...
  • Blog Post: Microsoft Dynamics CRM’s ABCs: Activities Build Cash

    One of our clients coined the phrase “CRM’s ABCs: Activities Build Cash”. We decided to make this a rally call of our own since we really liked the way that sounded and felt the emphasis on cash would resonate with presidents and those in charge of sales and marketing. Because that is what CRM is all...
  • Blog Post: What’s Working in Marketing Workshop by Panel of Experts Recap

    Recently I attended an interesting marketing workshop hosted by Walsh College . Featuring a panel of four marketing, advertising, public relations, social media, and face-to-face marketing experts, they discussed what tactics they are currently seeing as producing the best results for small and medium...
  • Blog Post: Microsoft Dynamics CRM 2011 is Still The Choice

    It’s been a busy year for those of us associated with Microsoft Dynamics CRM. With the feature releases, Update Rollups, growing customer base, fantastic Gartner and Forrester reviews it’s clear why Microsoft Dynamics CRM is still the software of choice. Sometimes it feels like there’s too much to...
  • Blog Post: The Benefits Reaped when Companies Switch to Microsoft Dynamics CRM from Salesforce.com

    Having had the opportunity and pleasure of attending the Microsoft Dynamics Partner Event in Fargo, N.D. this past week, it really makes me so proud and excited about promoting the Microsoft Dynamics Platforms and the benefits of the products.  Sitting in my seat on the plane making my way back to Detroit...
  • Blog Post: Is a New CRM Deployment a Good Investment?

    Whether you have been using a CRM solution for years and are looking for something with expanded functionality or you are considering CRM for the first time, you have to determine if the project cost is going to get you a sufficient return.  According to a recent study by Nucleus Research , a new CRM...
  • Blog Post: Microsoft Dynamics CRM + Broadlook = The Perfect Match (Part 2)

    In our earlier blog we wrote about Broadlook’s phenomenal Contact Capture tool . Now I’d like to tell you about Broadlook’s Profiler tool which I think is  even cooler than Contact Capture.  Broadlook’s Profiler will  mine data  information for you from the internet so you can ensure you have accurate...
  • Blog Post: Microsoft Dynamics CRM + Broadlook = The Perfect Match

    We recently began using a set of solutions in our internal Microsoft Dynamics CRM system that has just been phenomenal.  Since starting to utilize Broadlook’s Contact Capture, we no longer have to undergo mundane and time consuming data entry tasks to create new contact records into our Microsoft Dynamics...
  • Blog Post: Security and Compliance with Microsoft Dynamics CRM (HIPAA & ISO27001)

    As one of Microsoft’s top partners working with pharmaceutical companies and medical device manufacturers , Armanino Consulting has had many recent inquiries about HIPAA and other data compliance requirements as they pertain to Microsoft CRM Online.  As the US heads towards electronic medical records...
  • Blog Post: Even More with Even Less – Are You Kidding Me?

    As the terrific ASAE Annual Meeting 2012 was winding to a close, it occurred to me that the trends that began in 2008 as the economy turned south might just be here to stay in the Association Community- at least for the near future.  Not unlike our private sector counterparts, Associations and Nonprofits...
  • Blog Post: Right on Time with Report Scheduling using Microsoft Dynamics CRM

    Organizations rely on accurate and timely information to make informed business decisions, and Microsoft Dynamics CRM 2011 includes a powerful reporting engine for report generation.  Traditionally, the generation of reports is the responsibility of a system user and they were run upon request or at...
  • Blog Post: Getting Results: Driving Revenue and Serving Customers with Microsoft Dynamics CRM

    When it comes to Customer Relationship Management (CRM) software, it is common knowledge that Microsoft Dynamics CRM is one of the leading products on the market.  There are a multitude of reasons for this, from the benefits it offers to the rich functionality it provides as well as the backing of a...
  • Blog Post: Leveraging Microsoft Dynamics ERP and CRM at High Tech Companies

    At the heart of every high tech company are front-and back-office business pro­cesses that are ripe for unifying.  With all of today’s investment in enterprise applications, it still puzzles me how often I find global high tech companies with enterprise resource planning (ERP) and customer relationship...
  • Blog Post: The Secret to Securing Business and How CRM Can Help

    It’s estimated to cost as much as five to ten times more to acquire a new customer then to retain an existing customer.  Since retaining existing customers and acquiring new customers is the goal of every business, what are you doing to these two groups to secure your business and how are you managing...