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  • Blog Post: Microsoft Dynamics CRM and Data Security in a Virtual World

    Data security is an important element of CRM deployments that is often overlooked. However, it is important to discuss this as it offers numerous benefits to the client such as accelerated user adoption and improved business process design. Stay focused as you develop your CRM implementation plan since...
  • Blog Post: The BONUS Benefit of Microsoft Dynamics CRM is Workflow

    There are many benefits when using customer relationship management (CRM) software like Microsoft Dynamics® CRM such as time savings, shortened sales cycles, and improved marketing results.  Another significant benefit is that it will build in consistency and reliability for your sales and marketing...
  • Blog Post: Remember Two Important Truths When Searching for CRM Software

    A purchase of Customer Relationship Management (CRM) software is a very valuable investment in the success of your company; which is all the more reason you take things slowly and deliberately. While researching CRM software, you need to take into consideration two important truths: 1. Know your business...
  • Blog Post: How Workflows within Microsoft Dynamics CRM Benefit Your Company

    Using customer relationship management (CRM) software like Microsoft Dynamics® CRM will save you time, shorten the full sales cycle, and improve your marketing results.  Another significant benefit to this software solution is that it will build in consistency and reliability for your sales and marketing...
  • Blog Post: Finding Your Microsoft Dynamics CRM MVPs from a Winning Opening Day all the Way to the World Series!

    It’s hard to believe that baseball spring training is already coming to an end and opening day of the regular season is only a few days away! Our beloved Detroit Tigers’ opening game is against the Boston Red Sox on Thursday, April 5 th. We’re expecting a fantastic season opener and predict the...
  • Blog Post: Building a Social Business with CRM Software

    Companies are being pressured to keep their relationships strong by adding a social media mix to their marketing and sales efforts, but they should also realize social doesn’t end at your customer. Social media brought into the workplace can create a lot of benefits not many are aware of. Social media...
  • Blog Post: Get Ahead of the Curve in 2012: 5 Tips for a Successful CRM Implementation

    As businesses delve head first into exciting and ambitious goals of another New Year, it’s crucial to start off on the right foot. Enhancing customer relationship management, sales, and marketing plays a key role to ensure your company has a great 2012. We here at The TM Group have five tips to help...
  • Blog Post: Top 5 Sales Strategies for 2012. Accelerate Your Momentum with Microsoft Dynamics CRM 2011

    We’ve all heard the business adage “ You can’t manage what you don’t measure .”  This especially rings true in a sales organization.  AbleBridge has worked with many small to very large sales organizations over the years and the difference between mediocre and exceptional has nothing to do with size...
  • Blog Post: Social Collaboration Tool Adoption for Your Business

    The Facebook and Twitter generation is demanding more social collaboration for business technology solutions. This just goes to prove that the days are over for archaic CRM solutions, and the days are here for Social CRM. Employees and customers want more social collaboration in the workplace and online...
  • Blog Post: How “De-Coding” Your CRM Software Can Result in Costly Manipulation

    We’re much more tech-savvy than we were 20 years ago, but users also demand a more user-friendly and intuitive interface. Otherwise, you can forget about user adoption throughout your organization. If your CRM Software is hard to use and not helpful in the first place, then the investment you made on...
  • Blog Post: Responding to Client Inquiries with Microsoft Dynamics CRM

    Managing your client base can be overwhelming at times. One of your clients may have questions about their recent order while another needs to be walked through your services from start to finish.  The key to customer satisfaction is responding to those client inquiries with patience and in a timely...
  • Blog Post: 3 Ways AbleBridge Helped Customers Realize the Benefits of Microsoft Dynamics CRM 2011

    It doesn’t seem possible to me that summer is officially over; after all in New England we’re lucky if we get 9 weeks of summer weather before we start thinking about Red Sox playoff hopes, fall foliage and the inevitable 16 weeks of winter!! But now that summer is in the rear view mirror I wanted to...
  • Blog Post: Top Five New Features in CRM 2011

    Imagine that you had a tool that could help you generate leads, close sales, build lasting customer relationships, and streamline operations.  No, it’s not a magic wand; it’s Microsoft Dynamics® CRM 2011 .  More and more companies are investigating business intelligence software as a tool to help them...
  • Blog Post: CRM Software Becoming a Requirement for Business Success

    Our customers ask us all the time, “How did we live without CRM Software?” and we usually respond, “It’s definitely possible to live without it, but very difficult to succeed .” CRM Software improves a number of levels within all organizations. It of course helps with operational processes, but also...
  • Blog Post: What your CRM Solution Should Do Today and Tomorrow

    Whether you feel like something’s just missing with your CRM solution or are worried about how it will scale with your company’s needs and keep up with changing customer demands, this blog will articulate where you should be now and what you should plan for five years from now.   TODAY: First of...
  • Blog Post: Best Practices for Your Sales Team: Microsoft Dynamics CRM to the Rescue

    Your sales team is bombarded with meeting sales goals, managing prospect contacts, and seeing opportunities through the sales cycle. If you’re part of the sales team or if you work closely with the sales department, you understand the management functionality needed to stay atop deadlines and quotas...
  • Blog Post: Unhappy Customers Speak Louder than Happy Ones: Keeping them Happy with CRM

    It may be human nature, but the fact of the matter is that unhappy customers can’t wait to share their feelings. And in this day and age, it’s easier than ever for customers to share their experiences online. The many social media outlets and blogging sites available out there to your customers are a...
  • Blog Post: Better Control Over Employee Turnover with Microsoft Dynamics CRM

    A major pain every company experiences is employment turnover. It sets you back in a number of ways and ultimately affects your bottom line. Microsoft Dynamics® CRM may be the best customer management tool out there, but you may not know that it can also help ease the pains when experiencing turnover...
  • Blog Post: Microsoft Dynamics CRM 2011 – A Closer Peek at the Details

    Considering that Microsoft Dynamics CRM version 4.0, first released in 2007, has literally reshaped the CRM landscape, the impact of Microsoft Dynamics CRM 2011 will be considerable.  It will provide a major step in user experience, personalisation, business intelligence, integration, flexibility, and...
  • Blog Post: Does Your Outlook Inbox Have More Than 100 Emails in it? 200?

    Are you too busy to read this message?  Do you have unanswered voicemails on your phone right now?   Let us help you change that.  Give us one hour of your time and take charge of your work day.   Join Sherwood Systems and Microsoft on August 17 th or August 25 th at 10:00am PST for a FREE Productivity...
  • Blog Post: News about Microsoft Dynamics CRM integration with Microsoft Dynamics NAV

    There’s an exciting new development happening with Microsoft Dynamics CRM and how you’ll be able to use it with the popular ERP solution Microsoft Dynamics NAV. Recently, Microsoft confirmed that it will be providing built-in integration with Microsoft Dynamics CRM in the next release of Microsoft...
  • Blog Post: Ten Tips To Ensure The Success Of Your Microsoft Dynamics CRM Project – Right From The Very Start (Part 1)

    Properly implemented, Microsoft CRM will deliver major benefits to your organisation.  It will help you manage your marketing campaigns and lead management, help prevent losing customers to your competition, and help you identify new opportunities.  It will make it easier for your sales people to sell...
  • Blog Post: With Microsoft Dynamics CRM, The ‘C’ In CRM Stands For…. Cat Relationship Management??!!!

    Here’s a quick question about CRM software .  There’s a choice of answers to make it a bit easier. Question: If the letters ‘RM’ in ‘CRM’ stand for ‘Relationship Management’, what does the letter ‘C’ stand for? Please choose your answer from the following: a)    Cat relationship management ...