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    Today social marketing and connecting to people over social networks is very important for a business. Services like LinkedIn, Blogs, Facebook, Twitter and more, have skyrocketed in popularity.  Is your business taking advantage of connecting to customers, prospects, and vendors using social networks...
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    When a customer calls with a complaint or service issue, the conversation is between just your company and the customer. But when the customer goes to Twitter to complain, now you have a potential wildfire to contend with. Ignore it, and the flames spread. Address it, but slowly, your company comes across...