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When evaluating the technical implications of CRM deployment, remember that CRM is foremost a technology that can help propel your business, instead of a tool that dictates your business processes. Discuss with your IT manager the business value of CRM, and get vital input on the technical corollaries of CRM implementation. The IT manager is your partner in ensuring that your CRM solution is up and running so it can support the business strategy as you planned.
Talking tactics: Your IT manager’s concerns about CRM
The IT manager keeps your organization’s information technologies running smoothly 24/7, and considers the following when evaluating new systems:
Questions for the IT manager
Your IT manager can detail the essential technical considerations of a CRM implementation:
Your IT manager supports business goals by keeping the enterprise running, and by implementing tools that allow the company to pursue new opportunities and protect customer relationships. This guide will help you get the IT perspective on CRM so you can make a technology investment that will reinforce your competitive edge.
By NextCorp, Ltd., Dallas Microsoft Dynamics CRM Partner
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