With the upcoming release of Microsoft Dynamics CRM 2011 (aka CRM 5.0 – a name I personally like better!) right around the corner I wanted to reflect on Microsoft’s self professed ‘Top 60 Features’ list for Microsoft Dynamics CRM 4.0.  AbleBridge has been testing Microsoft Dynamics CRM 2011 for the past 7 months and we’re very excited for its release and general availability.  But at the end of the day, it’s this core set of features that make Microsoft Dynamics CRM the best CRM technology investment an organization can makenow and in the future.

Here is a link to download the full deck

ENHANCE PRODUCTIVITY

1. Internet-Facing Deployment

2. Smart Search

3. Load Status Bar

4. Most Recently Used Entities List

5. Tracking Breadcrumb

6. Web Mail Merge

7. Activity Synchronization

8. E-Mail Smart Matching

9. E-Mail Promotion to Lead or Case

10. Presence Visibility

11. Campaign Automation

12. Resource Center

STREAMLINE BUSINESS PROCESSES

13. Windows Workflow Foundation

14. Workflow Wizard

15. Workflow Accessibility

16. Expanded Workflow Actions

17. Dynamic Data Access for Workflow Design

18. Multi-Stage Workflows

19. Choice of Design Environments

20. Advanced Workflow Expressions and Triggers

REPORT WITH EASE

21. Scheduled Reporting

22. Reporting Wizard

23. Offline Reporting

24. Integrated Reporting Access Model

25. Advanced Find

26. Dynamic Data Connections in Microsoft Office Excel

27. Activity Reporting

MANAGE DATA INTELLIGENTLY

28. Data Import Wizard

29. Duplicate Detection

30. Reusable Data Import Maps

31. Data Import Validation

ALIGN BUSINESS AND TECHNOLOGY

32. Advanced Entity Relationship Modeling

33. Smart Navigation 34. Device Client Access License

35. Read-Only Client Access License

SUPPORT GLOBAL BUSINESS REQUIREMENTS

36. Multi-Tenancy

37. Multi-Language

38. Multi-Currency

39. Multiple E-Mail Platform Support

EFFECTIVELY MANAGE CRM

40. System Job Monitor

41. Monitoring and Diagnostics

42. Office Client Diagnostic Tools and Reports

43. Client Tracing and Troubleshooting File

IMPROVE MANAGEMENT EFFICIENCY

44. Migration of Customizations

45. Organization Import Wizard

46. Extended Portable Application Model

47. Bulk User Add

DELIVER ON AVAILABILITY, PERFORMANCE, AND SCALABILITY REQUIREMENTS

48. Microsoft SQL Server Mirroring

49. Enhanced Performance

50. Clustering and Load Balancing

51. Component Scalability

QUICKLY DEVELOP, INNOVATE, AND DEPLOY

52. Metadata Application Programming Interface

53. Offl ine Customizations

54. Event Framework Plug-Ins

ADDITIONAL FEATURES

55. Citrix Support

56. Automatic Client Updates

57. Path-based URLs

58. Pop-Up Blocker Detection

59. New Accessibility Features

60. Advanced Quote Printing

This feature set is also why Forrester, an independent research firm, just recognized Microsoft Dynamics CRM as a Leader in the Forrester Wave Report for both Mid-size AND Large organizations. 

Here is a link to the Forrester Wave Report

by AbleBridge, a Massachusetts Microsoft Dynamics CRM Partner

Related posts:

  1. Microsoft Dynamics CRM Leads the Pack for Midsized and Large Businesses
  2. Forrester Wave Report Q2, 2010– Microsoft Dynamics CRM Leads the Way!
  3. Are Microsoft Dynamics CRM And The CRM Features In Microsoft Dynamics NAV The Same Thing?