The Duplicate detection feature in Microsoft Dynamics CRM makes sure that your business data is accurate and clean by identifying potential duplicate records and letting you decide how you want to resolve these.

We’ve recently published a new video that explains how duplicate detection works and shows how you can define criteria based on which Microsoft Dynamics CRM detects and notifies you of identical records.

The video is available here:

Feel free to send your comments about the video.

Cheers,

Shubhada Joshi



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