Microsoft Dynamics 365 Ledgeview Partners

Microsoft Dynamics 365 for Customer Service is an application within the Microsoft Dynamics 365 universe that helps you to “earn customers for life”.

When you want to differentiate your brand by using built-in intelligence that helps you deliver faster, more personalized service, and adds value to every interaction, Microsoft Dynamics 365 for Customer Service is worth looking into …

The application offers many key benefits, which Microsoft breaks down into the following …


Engage with your customers through multiple channels

  • Utilization of this application allows users to create effortless support experiences. It’s easier to find answers through the self-service, community, or social channels, and users can intelligently route cases from any of these.
  • The application helps your customer service agents focus on “high value” interactions, white automated artificial intelligence handles less pressing cases.
  • Predictive care keeps customers happy and helps agents avoid service and support issues through the power of connected data and devices. Warning signs appear before a problem occurs so agents can prevent them from ever happening …

Provide Quick and Personalized Support

  • Microsoft Dynamics 365 for Customer Service helps guide agents to optimal outcomes using intelligent automation, surfacing relevant information at the right time in a single interface.
  • Personalized service is delivered through the application with a complete customer view.
  • Agents can focus on the tasks they need to while allowing AI to run automated processes they don’t need their hands in as much.
  • Agents can clearly see more opportunities to cross-sell and upsell by having access to machine learning-driven recommendations.

Microsoft Dynamics 365

Image Courtesy of Microsoft Dynamics 365 for Customer Service

Learn from Customer Interactions

  • Users utilizing direct survey feedback, discussion forums, and social listening tools within the application have the opportunity to improve their service techniques more effectively, turning key insights into actions.
  • By using this application, your team can onboard new members much faster and with more efficiencies.
  • Customer service agents are able to move more quickly and easily with this application, optimizing staff levels and allocating resources based on trends in their data.

Finally, as like with the rest of the Microsoft Dynamics 365 applications, this one allows for innovation, letting you adapt as an organization more quickly and invest in your technology with confidence.

Uniquely, this application will help you to unify your service environment to automate processes and use third-party systems to have better customer engagement experiences.

Since you, your team, and your organization is unique, how you specifically work within it will be different than another organization, though the general framework, as described above, remains true.

The possibilities are expansive, and exciting with Dynamics 365 for Customer Service.

If you want to learn more about Microsoft Dynamics 365 as a whole, join us for our next user group webinar. Click here to register.

To start your journey with Microsoft Dynamics 365, reach out to our experts here for help.

Before you select any technology, whether CRM, marketing automation, or something else, we at Ledgeview always advise that you conduct a thorough business analysis first. What works for your organization will be unique to your team and your business needs.

We are eager to help you take your business to the next level of success we know you’re capable of.

Contact Ledgeview Partners