Our CRM Product Team created some new blog posts describing how to determine who are your CRM Online administrators and who gets the CRMOL notifications (crmoln@microsoft.com emails). These posts provide step-by-step instructions of how you can determine who in the organization is receiving these notifications and how to manage them. In addition, they have provided an additional whitepaper that describes how you can setup email notification redirects, for if you would like to forward these internal notification to your internally defined distribution lists.

 

Identifying Your Microsoft Dynamics CRM Online Administrator

 

Managing Email notifications in Microsoft Dynamics CRM Online

 

Create your Mailbox rule