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  • Blog Post: Yammer integration improvements require Microsoft Dynamics CRM 2013 on-premises updates

    Yammer made some improvements to its JavaScript API and embedded feeds. To keep up with these changes, the Microsoft Dynamics CRM team updated the Yammer integration with Microsoft Dynamics CRM. We ask anyone who wants to use the Yammer integration to apply the latest updates to your on-premises environment...
  • Blog Post: Poor Performance Through TMG and IFD

    We've had a couple of recent cases that have come back to this and have found a great resource that the TMG (Threat Management Gateway) team had written regarding accessing CRM through IFD and page compression. The link for the article is below and covers how to setup compression for sites being...
  • Blog Post: Day Light Savings Time (DST) fix for Microsoft Dynamics CRM

    The Microsoft Dynamics CRM team is releasing a fix for Microsoft Dynamics CRM for a Daylight Savings Time (DST) change that is occurring in Brazil, Jordan, and Fiji. These countries have discontinued Daylight Savings Time. The fixes are available through support for the following: CRM 4.0 with Update...
  • Blog Post: Introducing Sandbox Instances in CRM Online

    There is a great new article that the CRM development team posted that I have linked below. This talks about the new CRM Online Sandbox Instances, the labels, and breaks down what they mean and how to set the labels correctly for your Online instance and organization. Also in the article, are some new...
  • Blog Post: Merging role based forms that contain different fields

    In CRM 2011, you have created multiple role-based forms for Account/Contact entity which have different fields. Some fields exist on one form but not on the other forms. If you try to merge two records together, each record is created from different forms. In the merge dialog, you may see a list...
  • Blog Post: Microsoft Dynamics CRM for Outlook Client Troubleshooting Wizard

    Are you running into errors when trying to configure the Microsoft Dynamics CRM for Outlook client? If so, this wizard may help you. We have identified multiple configuration scenarios and errors that have been common issues along with the causes of these errors. A few engineers on the support team have...
  • Blog Post: Microsoft Dynamics CRM 2013 Support Video Recommendations

    We, as a support team, have put together a list of recommended videos to watch in relation to Microsoft Dynamics CRM 2013. In addition to the videos below, we would also recommend the "quick tip" videos on the Microsoft Dynamics CRM Customer Center . Also, note that you can find the full list...
  • Blog Post: Support Diagnostics Tools

    Has anyone out there worked with support and have been requested by the engineer to run a diagnostic? Are you curious why we ask for this and how it may benefit your troubleshooting situation? If so, read on.... What is this diagnostic tool? This is a tool generated internally by support for...
  • Blog Post: Microsoft Dynamics CRM 2013 Online and On Premise- Important Information for Administrators

    Now that Microsoft Dynamics CRM Online Fall ‘13 is available , CRM Technical Support will be using this blog to highlight some important resources. This Blog post will continue to be updated so be sure to bookmark this page. General CRM Customer Center http://www.crmcustomercenter...
  • Blog Post: CRM E-mail Router Performance Based Error Messages

    There are many times the following errors can be seen in verbose E-mail Router logs or in the Event Viewer of the E-mail Router machine: #14494 - A provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider...
  • Blog Post: Searching Web Resource Solution Components

    This article was written by one of our Escalation Engineers Clint Warriner. Solutions are an interesting concept in CRM 2011. A few of the components can become hard to navigate as they grow in size. For example Web Resources. The views that are available for Web Resources can get you part of the...
  • Blog Post: Critical Update for Microsoft Dynamics CRM 2011

    On July 26 th , we released the CRM 2011 Critical Update for Update Rollup 11 (build 5.0.9690.2903). As this update was specifically designed to relieve memory pressure, improve overall stability, and eliminate memory-related errors within Microsoft Outlook when the CRM client is installed, it eschewed...
  • Blog Post: Release of Critical Update for .Net 4.0 Framework

    Announcing the release of a Critical security fix for .Net 4.0 and an update for that fix. On July 9th, 2013 there was a Critical Security Patch ( KB2840628 ) that was release to mitigate some identified security risks with .Net 4.0. This critical update caused an exception with sand-boxed plug-ins when...
  • Blog Post: What's Changing in the Next Major Release

    Quick post here today. I wanted to get some additional visibility out to this page for the people looking at the next version of CRM. There are some major changes coming with the new release and some of this is being published now to help get ahead of the game. The product team is getting information...
  • Blog Post: Minimum Permissions – Configure the Microsoft Dynamics CRM 2011 Outlook client

    Recently, we have started seeing customers using custom security roles more and more. For anyone that has tried building a role from scratch, they quickly find that they run into a lot of permission issues because the permissions needed for a certain task is not documented very well. In fact, the only...
  • Blog Post: December 2012 Service Update–iPad and Yammer

    FYI, there is some new training and documentation available for the upcoming release which provides iPad support and integration of Yammer with CRM Online. There are a few new articles in the December 2012 Service Update – Important Information for Administrators article. There are also six new...
  • Blog Post: Dynamics CRM 2011 E-mail Router- Custom Provider for large user base implementations

    Do you have a large user base Dynamics CRM deployment that is configured to send emails using the E-mail Router, but you continue to see performance problems or a backlog of pending emails? When you are using the Dynamics CRM E-mail Router with hundreds or even thousands of users, backlogs can occur...
  • Blog Post: Cross browser support for printing reports

    With the release of Update Rollup 12 and the December 2012 Service Update, cross-browser supportability was added for Microsoft Dynamics CRM. Like previous versions, Dynamics CRM 2011 and Dynamics CRM Online utilize the SQL Server Reporting Services (SSRS) ReportViewer controls to provide us with the...
  • Blog Post: How to defer database updates for Update Rollup 12

    As I’m sure you have heard, Update Rollup 12 for CRM 2011 has been released. For the server installation of this we are creating a number of new indexes in the CRM organization database(s). These new indexes are being put in place to assist with performance issues with the new Quick Find Optimization...
  • Blog Post: December 2012 Service Update and Update Rollup 12 – Important Information for Administrators

    The December 2012 Service Update and Update Rollup 12 have been released to Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2011 On Premise. Therefore, we have put together a list of some trending issues that customers and partners have been encountering. New Forms Experience (CRM Online...
  • Blog Post: Preparing for the December 2012 Service Update and Update Rollup 12

    SharePoint Integration With the release of UR12 soon and the rollout of the December 2012 Service Update on its way, we would like to make sure everyone is prepared for the upgrade. One thing to be aware of is the need to also update your Microsoft Dynamics CRM List Component for SharePoint if you...
  • Blog Post: Microsoft Dynamics CRM December 2012 Service Update Training Videos

    There were a series of videos that were recorded to help introduce some of the new features that were added with the service update. In another post we are going to pull together a variety of documentation that was also released in-line with the release of the update . iPad Microsoft Dynamics CRM...
  • Blog Post: Using Data URI to Render Images Client Side for Notes and Email Attachments in CRM 2011

    This article was written by Clint Warriner, a Senior Escalation Engineer on our support team. Being able to render an image that is an attachment to a note or email message client side in CRM 2011 is possible by running through the example in the SDK ( http://msdn.microsoft.com/en-us/library/gg328429...
  • Blog Post: CRM for Outlook Client Synchronization Blog Series Part 2: What happens when you track an item in Outlook

    Local Database Storage During the tracking of the object, the add-in also writes information to the OutlookSyncCache.sdf client-side database file, which is located in the user’s roaming appdata folder (C:\Users\<user>\AppData\Roaming\Microsoft\MSCRM\Client). The OutlookSyncCache contains...
  • Blog Post: CRM for Outlook Client Synchronization Blog Series Part 1: What happens when you track an item in Outlook

    Welcome to a new series on the Microsoft Dynamics CRM for Outlook Client Synchronization. This series was written by one of our Sr. Support Engineers, Derek Braun. The series will continue over the next few months with a lot of great detail into the synchronization process. Introduction Have you...