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  • Blog Post: Yammer integration improvements require Microsoft Dynamics CRM 2013 on-premises updates

    Yammer made some improvements to its JavaScript API and embedded feeds. To keep up with these changes, the Microsoft Dynamics CRM team updated the Yammer integration with Microsoft Dynamics CRM. We ask anyone who wants to use the Yammer integration to apply the latest updates to your on-premises environment...
  • Blog Post: Day Light Savings Time (DST) fix for Microsoft Dynamics CRM

    The Microsoft Dynamics CRM team is releasing a fix for Microsoft Dynamics CRM for a Daylight Savings Time (DST) change that is occurring in Brazil, Jordan, and Fiji. These countries have discontinued Daylight Savings Time. The fixes are available through support for the following: CRM 4.0 with Update...
  • Blog Post: Microsoft Dynamics CRM for Outlook Client Troubleshooting Wizard

    Are you running into errors when trying to configure the Microsoft Dynamics CRM for Outlook client? If so, this wizard may help you. We have identified multiple configuration scenarios and errors that have been common issues along with the causes of these errors. A few engineers on the support team have...
  • Blog Post: Microsoft Dynamics CRM 2013 Support Video Recommendations

    We, as a support team, have put together a list of recommended videos to watch in relation to Microsoft Dynamics CRM 2013. In addition to the videos below, we would also recommend the "quick tip" videos on the Microsoft Dynamics CRM Customer Center . Also, note that you can find the full list...
  • Blog Post: Gathering Crash and Hang Memory Dumps using Microsoft Support Provided Diagnostic Tools

    Are you experiencing a crash or hang issue with the CRM for Outlook client? If you are and you have contacted support, you more than likely were provided with a link to run a diagnostic tool to help us capture more data. I want to cover a little more in detail how to use these. If you are wondering how...
  • Blog Post: Support Diagnostics Tools

    Has anyone out there worked with support and have been requested by the engineer to run a diagnostic? Are you curious why we ask for this and how it may benefit your troubleshooting situation? If so, read on.... What is this diagnostic tool? This is a tool generated internally by support for...
  • Blog Post: Microsoft Dynamics CRM 2013 Online and On Premise- Important Information for Administrators

    Now that Microsoft Dynamics CRM Online Fall ‘13 is available , CRM Technical Support will be using this blog to highlight some important resources. This Blog post will continue to be updated so be sure to bookmark this page. General CRM Customer Center http://www.crmcustomercenter...
  • Blog Post: CRM E-mail Router Performance Based Error Messages

    There are many times the following errors can be seen in verbose E-mail Router logs or in the Event Viewer of the E-mail Router machine: #14494 - A provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider...
  • Blog Post: Critical Update for Microsoft Dynamics CRM 2011

    On July 26 th , we released the CRM 2011 Critical Update for Update Rollup 11 (build 5.0.9690.2903). As this update was specifically designed to relieve memory pressure, improve overall stability, and eliminate memory-related errors within Microsoft Outlook when the CRM client is installed, it eschewed...
  • Blog Post: What's Changing in the Next Major Release

    Quick post here today. I wanted to get some additional visibility out to this page for the people looking at the next version of CRM. There are some major changes coming with the new release and some of this is being published now to help get ahead of the game. The product team is getting information...
  • Blog Post: Minimum Permissions – Configure the Microsoft Dynamics CRM 2011 Outlook client

    Recently, we have started seeing customers using custom security roles more and more. For anyone that has tried building a role from scratch, they quickly find that they run into a lot of permission issues because the permissions needed for a certain task is not documented very well. In fact, the only...
  • Blog Post: Microsoft Dynamics CRM Online organization integration with the Windows Azure Service Bus

    **Update** This change is live and has been tested at this time. Recent security enhancements require the Microsoft Dynamics CRM Online service to use a new certificate to authenticate against the Windows Azure service. Use the steps in this article to change the configuration in your Windows Azure...
  • Blog Post: December 2012 Service Update–iPad and Yammer

    FYI, there is some new training and documentation available for the upcoming release which provides iPad support and integration of Yammer with CRM Online. There are a few new articles in the December 2012 Service Update – Important Information for Administrators article. There are also six new...
  • Blog Post: December 2012 Service Update and Update Rollup 12 – Important Information for Administrators

    The December 2012 Service Update and Update Rollup 12 have been released to Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2011 On Premise. Therefore, we have put together a list of some trending issues that customers and partners have been encountering. New Forms Experience (CRM Online...
  • Blog Post: Preparing for the December 2012 Service Update and Update Rollup 12

    SharePoint Integration With the release of UR12 soon and the rollout of the December 2012 Service Update on its way, we would like to make sure everyone is prepared for the upgrade. One thing to be aware of is the need to also update your Microsoft Dynamics CRM List Component for SharePoint if you...
  • Blog Post: CRM for Outlook Client Synchronization Blog Series Part 1: What happens when you track an item in Outlook

    Welcome to a new series on the Microsoft Dynamics CRM for Outlook Client Synchronization. This series was written by one of our Sr. Support Engineers, Derek Braun. The series will continue over the next few months with a lot of great detail into the synchronization process. Introduction Have you...
  • Blog Post: CRM for Outlook client add-in disabled

    Have you ever installed the CRM for Outlook client add-in and for some reason the add-in is disabled? No matter what, you cannot seem to enable it? Well, I know many others have, so I will include a few different steps that you can use to troubleshoot these types of issues. 1. One of the most common...
  • Blog Post: Dynamics CRM 2011 and Windows Server 2012 / AD FS 2.1

    We have had many questions about the supportability as well as issues when installing CRM 2011 on Windows Server 2012. Also, there have been questions around if Claims/IFD based authentication are supported with AD FS 2.1. In addition, there have been some issues with configuring the Outlook client when...
  • Blog Post: Issues with CRM 2011 with SSL Offloading using Kemp LoadMaster

    This article was written by one of our Support Escalation Engineers Josh Wells. I first would like to thank a support engineer from Kemp Technologies for really digging into this issue with me and collaborating together to identity the root cause and the solution documented below. Thanks Jim Schneider...
  • Blog Post: CRM December 2012 Service Update Reminder

    Hi all, we wanted to get a reminder out there for the December 2012 Service update for CRM Online and Update Rollup 12 for CRM 2011 On Premise. The content on the link covers the updates that will be occurring in December for CRM Online. With cross-browser compatibility coming out, there are some definite...
  • Blog Post: Email Router Demystified – Explanation

    This post got a little long on me so, for your benefit I went ahead and posted a video that covers the same content. If you prefer to listen and watch the video is embedded into this post at the end. When speaking about the E-mail Router, most people commonly think about the actual Microsoft Dynamics...
  • Blog Post: CRM 2011 Documentation

    So I was having a discussion with a couple of my teammates today and we were commenting on how we wanted to have one spot to find all of the different published pieces of documentation, whether for personal reference or sending out to customers and partners. Specifically looking for some of the white...
  • Blog Post: Email Router Demystified - Introduction

    Welcome to a new series on the Microsoft Dynamics CRM E-mail Router. This series was written by one of our Support Escalation Engineers, Josh Wells. The series will continue over the next few weeks and will include helpful information as well as videos. I have been working with the E-mail Router...
  • Blog Post: EnableRetrieveMultipleOptimization Part 1

    Intro and history: One of the primary settings that can be utilized to help with performance is EnableRetrieveMultipleOptimization or ERMO. The setting itself was originally present in CRM 4.0 with two different options, this expanded to a third option in CRM 2011 RTM and with the release of CRM 2011...
  • Blog Post: Microsoft Dynamics CRM Online IP Address Ranges and Internet Accessible URLs

    I wanted to cover a quick topic here based on a few requests I have had for CRM Online. There are IP Address Ranges used by CRM Online that should not be blocked by a firewall, antivirus, or any other network appliance. These are below: North America 157.55.131.0/25 65.55.114.64/26 65.55.123.32/27...