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The CRM Support team is excited to announce the release of a diagnostic scenario available within the Office 365 Support and Recovery Assistant (SaRA).
What is SaRA?
SaRA is the acronym for the Office 365 Support and Recovery Assistant which is a powerful diagnostic platform created by the Office team. In many cases, SaRA offers automated solutions that can fix problems for you. For other cases, SaRA provides instructions you can use to fix the problem. If SaRA is unable to resolve the issue, the diagnostic results can be accessed by Support to help solve your issue faster.
What CRM scenarios are available?
The initial CRM Online scenario is for CRM Outlook Client configuration issues. This diagnostic can detect issues related to CRM Outlook Client install, configuration, and can also detect and fix a disabled CRM add-in with the click of a button. It can also retrieve log files and event log information.
How can you use it?
You can download SaRA using the following link:
Below are some screenshots that show the user friendly experience. Click on the image to see a larger view.
This initial scenario is just scratching the surface of the potential SaRA can provide. In addition to enhancing this scenario, we are also considering scenarios for other areas such as Web App Sign-in, Tracking E-mail, Outlook Client Crash/Hang, Web App Performance, etc…
Thanks. The tool from the updated link works.
Thanks for letting us know. We are investigating. I have updated the FWD link in the meantime.
Same problem. Don't see CRM Online
I dont see the link provided here http://aka.ms/crmocblog has the updated SaRA tool that has "Dynamics CRM Online" App added. Where can I get the updated version (Dev) of this tool ?
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