The Microsoft Dynamics CRM Support and Premier Field Engineer (PFE) teams worked together to release new readiness videos for the next release of Microsoft Dynamics CRM. There are quite a few features being released and we would like to ensure the community is given the same opportunities for training that we give to our internal teams.  The videos are available on the Dynamics CRM YouTube channel.  


Each subject is hyperlinked to the appropriate training video for that topic.  Simply click the topic below to launch that video in a new window.


Setup and Upgrade New Features 


CRM for Outlook New Features


Business Rules New Features 


Business Process Flows New Features


Search New Features


Hierarchy Visualization New Features


Multi-Geo Tenant New Features


Miscellaneous New Features


Customization New Features

Roll Up and Calculated Fields

Customizable Help

Power BI


Security New Features

Hierarchy Security Model New Features

Field Level Security New Features


CRM for Tablets New Features


Offline Drafts

Additional Features

Iframes and Web Resources (Preview Feature)


CRM for Phones New Features


Product Catalog New Features

What's New


Setup and Management

Product Properties

Bundles and Kits


Pricing Calculation Configurability

Localizable Attributes

Product Selling



Enhanced SLA

New Features



If you need additional information, please feel free to check out the Customer Center “Get ready for the next release” page.