We have put together a list of recommended videos to watch in relation to Microsoft Dynamics CRM 2013 SP1 and Spring '14. In addition to the videos below, we would also recommend the "quick tip" videos on the Microsoft Dynamics CRM Customer Center. Also, note that you can find the full list of videos below at the Microsoft Dynamics CRM Channel on YouTube. Please click on the subject below to watch the video.



Installation of Product Updates

Case Management


Service Level Agreements (SLA)

Timer Control

Queue Enhancements and Routing Rules

Automatic Case Creation

Social Profiles and Activities

Status Reason Transitions

Export Solutions as a target version

Miscellaneous Topics


CRM for Tablets


New Features

Windows 8.1 App

Android App


SharePoint Integration

Server-Based SharePoint Integration


CRM Online Sandbox Instance Features



Admin Mode



CRM for Outlook

CRM for Outlook New Features


SDK New Features

Configuration Migration

Package Deployer

Plugin Registration Tool