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After your organization is updated to SP1/CRM Online Spring ’14 update, platform enhancements and bug fixes are enabled, but the new customer service features and the new service management area in the Settings menu are not enabled until you go to Settings–>Administration and click “install product updates.”
So what if you don’t use Cases and Queues? Do you need to install the updates?
Without installing the updates, you will still get the platform benefits of the update (such as server-based SharePoint integration) and the bug fixes, such as the embedded reports fix. So you are not forced to install the product updates. However, I recommend that you still do it.
I recommend that you enable the new features in a non production environment, then push to your production environment.
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