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Microsoft Social Engagement (previously Social Listening) is a powerful, interactive tool designed to help companies become more informed and educated about the social conversations and sentiment surrounding their brand, their customers and their competitors.
If you haven’t explored Social Engagement yet, it’s definitely worth a look for companies interested in expanding their social presence and analytics. The eBook, Introducing Social Engagement, is a good place to start for a quick overview and a visual look inside the program.
Yes!! While Social Engagement is a very effective standalone solution, you can also easily add valuable social data and insight within Microsoft Dynamics CRM—on dashboards or on any forms, like Accounts or Campaigns. You can add your social data to Microsoft Dynamics Marketing dashboards as well.
Social media is a large part of branding and marketing strategies for companies of all sizes today. Dynamics CRM gives you the ability to manage your customer’s journey from end-to-end and this further expands your capabilities to include the social aspect of that journey inside Dynamics CRM.
Great illustration of how to add social insight to your forms and dashboards in Dynamics CRM:
Microsoft eBook: Microsoft Social Engagement for CRM
In-depth guidance for Dynamics CRM administrators on:
Microsoft TechNet: Learn how to connect Dynamics CRM to Microsoft Social Engagement
If you’re interested in adding Microsoft Social Engagement to Dynamics CRM, please let us know if we can help.
The post Connect Microsoft Social Engagement to Dynamics CRM appeared first on Encore Blog, by Encore Business Solutions
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