The views and opinions expressed in this blog are those solely of the author(s) and do not necessarily reflect Microsoft’s current policy, position, or branding. For official announcements and guidance on Dynamics 365 apps and services, please visit the Microsoft Dynamics 365 Blog.
Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
Spring '14 brings additional customer service capabilities to Microsoft Dynamics CRM 2013 Online and On-Premise. These features are bundled together as "Enterprise Case Management" and available through CRM Professional license. One of the features of this advanced case management is "Automatic Email to Case Conversion". This is the ability to create cases automatically from emails received in the CRM queue.
Business benefits of email to case automation:
So given the benefits of productivity and better customer experience here I am going to list some of the considerations for implementing an email to case automation:
The spring '14 release of email to case functionality has some of these features, however there are still some significant gaps compared to the IOTAP Email2case automation solution for users to fully realize the benefits.
Implementing Email to Case automation for CRM 2011 customers:
The spring '14 release is applicable only to Microsoft Dynamics CRM 2013 Online and On-Premise users. This functionality is not available to CRM 2011 customers. For some 2011 customers the IOTAP Email2Case automation can be the difference between upgrading now or later. The Email2Case automation solution works well for both CRM 2011 and CRM 2013. For more details, click here!
CRM Dynamics is great platform to build CRM solutions for small business to enterprise organization. However to enhance the platform, add-ons from different partners provide a great way to improve the user experience and improve productivity. Check out the various add-ons that you can purchase from our online store:
This feature itself can sell MS-CRM if implemented properly.
Suresh Kumar VC
Business Applications communities