Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2021 Release Wave 1Discover the latest updates and new features to Dynamics 365 planned April 2021 through September 2021.
Release overview guides and videos Release Plan | Preview 2021 Release Wave 1 Timeline
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
Another new feature in Dynamics CRM 2013 is the ability to format text fields into click-to-call phone number fields. This is done through the customizations and system settings area.
To setup this new functionality, first go into the Administrations area then System Settings, scroll to the bottom of the General tab and you’ll see the phone formatting options.
Once you have configured the system settings to enable click-to-call create a new Single Line Text field and set the Format to Phone.
Create a record and fill in the field with a phone number. You’ll notice that this new field is now clickable. When you click this field depending on the system setting it will ask to dial the number via Skype or Lync.
Business Applications communities