Voice of the Customer features creating and sending out surveys to gain valuable feedback from your customers about your products or services. Respondents can take your surveys on a phone, tablet, or computer. You can see your customer’s feedback history as you work a sale or resolve a service case.
In this blog we will have look on the limitations of Voice of Customer features before using it and the installation of VoC solution in CRM.
Basically it is used for getting feedbacks from the customers about your products or services.
You can track how satisfied your customer is with the service they received and then we can analyse the results.
Voice of the Customer is available with Microsoft Dynamics CRM Online 2016 Update and later.
Voice of the Customer has the following limitations designed to optimize performance:
Install the Voice of the Customer surveys solution
The status for the solution changes to Installation pending.
The status for the solution will change to Installed when the solution is ready.
If you do not receive response you can click on “Retrigger response processing”
Customize Voice of the Customer survey settings
No much customization is needed if you satisfied with default configuration. If you have specific customizations you would like to make, change the HTML or XML of the elements.
You can also import XML from an existing survey.
Voice of Customer will be available in the Navigation bar. Click on Voice of the Customer and you can create your surveys and make respective changes.
So this is how you can add Voice of customer solution and start creating surveys. To see how to create surveys refer our blog article Create surveys in Voice of Customer.
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