After questions are added in surveys. You can add a response routing rule which helps to show hide questions or perform an action depending on the response from the client.
There is a scenario when you want to ask additional questions based on responses in a Voice of the Customer survey, create one or more response routing rules for the response you want more information about.
A smiley’s question is added on the form. If Satisfied or Very Satisfied is selected, display question “What do you specially like about CloudFronts”
If Not engaged, Disappointed or Annoyed is selected, display question “What could we do to improve your satisfaction level”
For the above requirement, fill the details as specified below.
Now save and close the record. The condition is set. Now need to perform the action when the condition is satisfied.
“What do you specially like about CloudFronts” when the satisfied and very satisfied smileys are selected.
Here set the condition operator as less than and comparison value as “2” .
When you show the question a corresponding hide in otherwise action also need to be set.
When Very satisfied
When Not Engaged
This is how we can set routing rules for a particular question.
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