No-code Customizations with North52 Formula Manager, Part 3: Case Resolutions: In the third post in a series Microsoft Dynamics CRM MVP Jukka Niiranen looks at a service management scenario for knowledge sharing and reporting on the resolutions of cases recorded in the Dynamics CRM database. In Part 1 and Part 2, he talks about how North52 Formula Manager can be used to automate the steps related to the sales process.

In theory, Niiranen says the way you work with a case record should be pretty straightforward - they are support tickets that are initi...

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