projects sometimes fail due to poor user adoption. Very often these failures
could have been avoided with some investment in the training aspect of a CRM
project. In this second part of my two-part article on delivering killer CRM
training (read part
one here) we will continue to look at best practises for CRM training and
explore some ways to make the maximum impact when you deliver your training
sessions, and beyond the classroom.
(See part one for best practices 1 through 14.)
as much hands-on training as possible and make it int...