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If people don’t understand what’s in it for them when their
employer rolls out a new technology solution, then all the time,
energy, and money you’re putting into deploying it won’t pay
Dedicate as much time to change management as you do to the
technical aspects of any new implementation. What’s at risk if you
don’t? You’ll experience low adoption levels, unrealized benefits
and overall poor employee engagement and morale.
Here are some tips that go beyond just employee training to get
the buy-in you need as you move forward on your digital
How technology affects someone’s day is what matters most. If
you can address the fear they have – which may or may not be
realistic – you’ll get their buy-in more quickly. A team member may
have had a bad experience with an implementation or may
misunderstand what’s coming.
To find out what’s holding them back, ask (but not with an
impersonal survey). Do a Google search to find out what other
companies have experienced. And talk to the “squeakiest wheels”
(with respect). If you can convince the “super complainers,” you
can convince anyone.
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