Here’s an article I wrote for @NigelFrank detailing how Dynamics 365 for Customer Service users can integrate their solution with XML. I hope you find it useful! #MSDyn365 #MsDynCRM Integration with XML for Dynamics 365 for Customer Service users: my illustrated guide for @NigelFrank Follow the link here https://www.nigelfrank.com/blog/integrate-dynamics-365-for-customer-engagement-with-xml/