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This is the 5th blog of this series, before this I have created a blog on the topic “Configure bookable resources” from Module 1 which you can check here :MB2-877 MICROSOFT DYNAMICS 365 FOR FIELD SERVICE MODULE 1 TOPIC – CONFIGURE BOOKABLE RESOURCES
In this blog we will cover up the topic from the module 1 “Configure additional options”
Once you save and close this territory now you can go and assign this to your resource by following below steps. Open Resource and click on “Related” Tab and select “Resource territory.” Finally say add a new resource territory which will help you to use the recently created territory:
Save and close:
Below are the main points on organization units before we configure them:
a. They are Different from Business Units
b. Organizational units represent how your consulting company categorizes its different businesses.
c. Each Organizational Unit can have Latitude and Longitude define to assist in the scheduling process.
To Configure an orgnizational units go from field service > Resource Scheduling > Organization Units and click on add new organization unit:
Add below information and save and close. Later you associated this with a resource:
Post this this, it will be available to be associated to the resource. from your resource click on ” Field Service” Tab and in the “Resource Characterstics” Subgrid , click on New. Look for the skill that we have created and click on Save:
Can be broken into two types:
b. Used with proficiency models to denote a specific skill level in an area.
c. Proficiency model is look up to additional values can be added or removed.
Before configuring Characteristics and skills we will first have to define a proficiency model as this is linked to a skill. You can configure a new one but i am going to use standard out of the box rating model by going to field service > Resource Scheduling > Proficiency Model:
Open the default existing model and you will field like min and max rating and also a sub grid below which actually tells the rating:
Now if you want to lets say customize it and would like to add a new rating ‘Expert’ what you will have to do is first make the max rating to ‘4’ so that 4 rating can be added. To that and save the record and what it does it add 4 options to the grid and ask you to enter the names for 4 rating:
select each rating and edit the label and we are ready to go and configure a characteristic to do this follow the steps given in the 2nd step above ‘Identify a skill type’ wherein i have added a characteristic as ‘Technical Consultant’. Now if you go to resource and add characteristic for it you will add the skill as ‘technical consultant’ and rating value as well which we defined.
One Important Point : We have been talking about Characteristic & Skill alot but on the grounds these two are exactly the same so dont get confused.
a. Define the role that a resource can play within an organizationb. Can be used for filtering on the Schedule Board
c. Often used with Project Service Automation to define generic place holders for needed resources on projects
To add a Resource Role/Category, go from field service > Resource Scheduling > click on Resource Roles:
add below information such as name, I have taken as ‘trainee‘ and other details such as utilization and Billing Type etc and click on save & close:
Now you will be able to associate this to a resource.
One Important Point : We have been talking about Roles & Category alot but on the grounds these two are exactly the same so dont get confused.
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