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This is the 6th blog of this series, before this I have created a blog on the topic “Configure additional options” from Module 1 which you can check here : MB2-877 MICROSOFT DYNAMICS 365 FOR FIELD SERVICE MODULE 1 TOPIC – CONFIGURE ADDITIONAL OPTION
In this blog we will cover up the last topic from the module 1 “Integrate other tools with Field Service”
a. Build process automation that span systems
b. Visual designer to compose automations
c. Connect to services to access data
d. Built on top of Microsoft Azure Logic Apps
e. Can be on demand from PowerApps or triggered by event
To know more about them : https://flow.microsoft.com/en-us/
You can create a flow or utilising existing ones either from the main entity bar:
Or direcly by going to microsoft flows app by clicking on the main 365 navigation and by clicking on ‘Flows‘:
So main points are:
a. Allows software developers to programmatically make and receive phone calls and send and receive text messages using its web service APIs.
b. Twilio has a Dynamics 365 Solution that can be installed into an organization (Requires a Twilio Account)
Download Solution Link:
The Main points are :
How how these journey would like on the phone:
So, this is the last blog of the Module 1 – “Set Up & Configure Field Service” Which covers 15-20% of the certification. We have come pretty much far but we have long way to go
I will see you in the next blog with new interesting module : Manage Work Order.
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